Hazel Rivera
Glendale Heights,IL
Summary
Dynamic Tenant Services Coordinator at Northwestern Medicine with expertise in vendor management and critical thinking. Proven track record in enhancing tenant relations and operational efficiency across 80+ properties. Strong interpersonal skills drive successful cross-departmental collaboration, ensuring compliance, and satisfaction.
Overview
17
17
years of professional experience
Work History
Tenant Services Coordinator
Northwestern Medicine
Wheaton, IL
04.2021 - Current
- Maintains effective tenant relations within 80+ properties throughout the western suburbs.
- Ensures leased properties are being maintained to NM standards by reviewing the lease and communicating facility concerns to the landlord.
- Organizes and maintains tenant files to ensure accuracy of data.
- Utilizes active listening and strong communication skills to promote positive working relationships with both vendors and tenants.
- Identifies problematic situations and communicates daily with department managers and directors.
- A/R collections for third-party tenants.
- Approves monthly work charges for facilities, and submits billbacks to tenants.
- Institutes additional policies and procedures to further the operations and financial effectiveness of the facility.
- Coordinates and generates work orders for facilities, prioritizing according to the level of urgency.
- Provides follow-ups to tenants if repairs require quotes from third-party vendors.
- Review and approve monthly preventive maintenance tickets for facilities.
- Input requisitions, acquired purchase orders, and reviewed invoices for payment.
- Drafts and issues building notices regarding scheduled services, building emergencies, and policy updates.
- Onboards and trains new employees.
- Manages vendor and contractor services by coordinating necessary work with tenants; oversees janitorial, pest control, HVAC, and fire protection services for the west region offsites.
- Provides vendor and contractor management through the scheduling of services, adhering to contract requirements.
- Assists the Strategic Sourcing Manager with system RFPs.
- Manages the certificate of insurance for all vendors and third-party tenants.
- Completes tenant move-in/move-out to ensure satisfaction, and to address any outstanding concerns.
- Coordinate tenant improvement projects.
- Conducts site visits to ensure janitorial services are being fulfilled according to the contracted scope of services.
Hospitality Support Services Coordinator
Northwestern Medicine
Winfield, IL
02.2014 - 04.2021
- Responsible for receiving incoming calls and initiating work requests to satisfy the customer's needs for various hospitals, such as, Northwestern Memorial Hospital, Central DuPage Hospital, Delnor Hospital and Lake Forest Hospital.
- Generated and delegated work orders for maintenance, engineering, clinical engineering, housekeeping, and transport.
- Provided team support by investigating customer issues and responding to urgent customer service requirements.
- Identified compliance issues and followed up with hospitality leadership for resolution.
- Multitasked and performed various jobs at one time.
- Cross-trained in multiple departments to provide patient support as needed.
Global Planogram Coordinator
Claire's
Hoffman Estates, IL
11.2017 - 05.2019
- Developed and communicated corporate planograms for the Claire's North America division.
- Evolved visual merchandising guidelines and approaches to enhance customer shopability, brand engagement, and experience.
- Maintained constant changes in model stores and updated merchandise based on seasonal and trend changes.
- Assisted in producing all in-store presentation memos to the field to update employees on product updates.
- Worked closely with the buying and planning teams in order to successfully complete visual standards.
Assistant Store Manager
Claire's
Bloomingdale, IL
11.2007 - 09.2014
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Executed all floor setups and developed staff in visual standards.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Handled complaints from customers by empathetically listening and offering solutions.
Education
High School Diploma -
Glenbard North High School
Carol Stream, IL05-2008
Some College (No Degree) - Organizational Leadership
Benedictine University
Lisle, ILSkills
- Microsoft Office
- PeopleSoft
- Vendor Management
- Critical thinking
- Strong interpersonal skills
- Cross-departmental collaboration
- Vendor management
- Customer service
References
Available upon request
Timeline
Tenant Services Coordinator
Northwestern Medicine
04.2021 - Current
Global Planogram Coordinator
Claire's
11.2017 - 05.2019
Hospitality Support Services Coordinator
Northwestern Medicine
02.2014 - 04.2021
Assistant Store Manager
Claire's
11.2007 - 09.2014
High School Diploma -
Glenbard North High School
Some College (No Degree) - Organizational Leadership
Benedictine University
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