Summary
Overview
Work History
Education
Skills
Timeline
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Hazel Salas

Union City,CA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Alaska Airlines
06.2025 - Current
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.

Customer Support Specialist

Amazon
12.2021 - Current
  • Implemented process improvements, reducing response time and increasing efficiency.
  • Provided training and mentorship to junior support staff for skill development.
  • Analyzed customer feedback to identify trends and improve service quality.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service Representative

Hawaiian Airlines
05.2023 - 06.2025

Education

Newark Memorial
Newark, CA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Service upselling

Timeline

Customer Service Representative

Alaska Airlines
06.2025 - Current

Customer Service Representative

Hawaiian Airlines
05.2023 - 06.2025

Customer Support Specialist

Amazon
12.2021 - Current

Newark Memorial

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Hazel Salas