HAZEL SANDERS
Norfolk,VA
Summary
United States Navy Veteran and Administration Manager leveraging 10+ years of experience in collecting and analyzing data, personnel management, and handling sensitive information. Adept at supporting organization development, implementing Human Resources policies, counseling employees, and training teams of ~50 in a dynamic, fast-paced environment. Possess a comprehensive background in coordinating meetings, identifying trends, problem resolution, and attention to detail; while managing risk, safety, and compliance with rules and regulations. Career supported by Associate of Arts degree and military education and professional experience.
Operations professional with solid background in streamlining processes and enhancing operational efficiency. Known for effective team collaboration and achieving results in dynamic environments. Skilled in process optimization and problem-solving, with reliable and adaptable approach to changing needs.
Experienced with operational process improvements and streamlining workflows for efficiency. Utilizes strong problem-solving skills and collaborative approaches to meet organizational goals. Track record of effective resource management and implementing best practices for operational success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Specialist
United States Navy, USN
01.2005 - 03.2025
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Combat Information Center (CIC) and Combat Direction Center (CDC) Operations:OSs maintain and interpret displays of strategic and tactical information within the CIC/CDC, which is the nerve center for a ship's combat operations.
- Radar and Navigation:They operate surveillance radars, identification equipment, and communications equipment, and interpret radar presentations to track and identify potential contacts.
- Tactical Situations:They evaluate tactical situations, make recommendations to supervisors during watch conditions, and apply current procedures and doctrine to CIC/CDC operations.
- Communications:OSs function as plotters, radio-telephone, and Command and Control sound-powered telephone talkers, ensuring clear and effective communication.
- Warfare Expertise:They provide technical information and assistance during various warfare operations, including Surface Warfare (SUW), Integrated Air and Missile Defense (IAMD), Undersea Warfare (USW), Amphibious Warfare (AMW), Mine Warfare (MIW), Littoral Warfare (LW), Naval Surface Fire Support (NSFS), and Search and Rescue (SAR).
- Navigation:They plot a ship's position, heading, and speed, and operate common marine electronic navigation instruments, including radar systems.
- Target Plotting:They provide target plotting data to the command and control based on information received from target tracking devices.
Personnel Administrative Director
United States Navy
11.2016 - 02.2019
- Hand-selected to lead 4 teams and executed, mentored, and assessed integrated training
- Trained 7 managers to provide to produce 75 certification reports for 5 units, collecting 350 hours of potential data and making 2500 contacts vital to accurate completion
- Headed a division of 50 Database Managers and personnel to train on concepts, procedures, and follow-up assessments, managing equipment valued at ~$80K and ensuring the success of certification events
- Developed a Morale Welfare and Recreation program to provide over 3 events in the local area during the holidays, boosting morale by 6%
- Took on the additional responsibility as Assistant Command Urinalysis Coordinator, executing 5 controlled drug tests with zero discrepancies
- Aligned with 2 units to manage 3+ projects, achieving deactivation milestones ahead of schedule, transferring ~ 2,000 pieces of equipment
Sales Associate
Champs Sports
12.2013 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Lead Course Instructor | Supervisor
United States Navy
05.2017 - 05.2017
- Led and managed 9 instructors and 2 contractors across 9 courses to meet and exceed training objectives and implement policies
- Supervised 2480 instructional hours, resulting in 637 graduated students, prioritizing education and professional development, and maintaining a 100% divisional retention rate
- Coordinated 18 meetings, 3 collaboration events, 18 fundraising events, and 3 base cleanups, completing 16 volunteer hours with the Food Bank of Southeastern Shores
- Planned and executed 18+ training events to conduct 13 periods of instruction on performance evaluations, master brief sheets, leadership, and administrative procedures, with 100% efficiency
- Raised $3K towards the morale-building fund
- Managed the daily administrative duties, increasing division, organization, and effectiveness tracking 6 mechanisms, with zero data loss
- Hand-selected over 4 other Course Supervisors to serve as a mentor advisor over leadership forums, updating training aids, correcting 12 critical deficiencies, and providing the most relevant training
- Conducted weekly training sessions and liaised with other companies to increase readiness to over 95%, streamlining maintenance management procedures
- Improved student comprehension by utilizing various teaching strategies and methods tailored to individual learning styles.
- Consistently monitored student progress using formative assessment tools, adjusting instruction as necessary to maximize achievement potential.
Operations Assistant | Assessor
United States Navy
03.2013 - 11.2016
- Conducted training, coordinated the integration of 2 subordinate units, and analyzed data for 9 units
- Assisted the Logistics and Administration department to package and ship training equipment and supplies valued at $40K
- Processed over 80 certificates with zero discrepancies and promoted 14 events, providing 16,677 pounds of food for 420 homes, and improving quality of life
- Managed a budget of $2K as the Morale Wellness and Recreation coordinator, promoting team cohesion
- Established contact with the maintenance department to allocate assets to keep vehicle maintenance records and logs with 100% accuracy
Education
Operations Specialist Class A School -
Naval Service Training Command
High School Diploma -
Edisto High School
Cordova, SC05-2004
Associate of Arts - Business Administration
Tidewater Community College
Norfolk, VA12-2025
Skills
- Software: Microsoft Office Suite 365
- Operating Systems: Mac / Microsoft Windows
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
Certification
- Physical Security Certification
- Recruiter Canvasser School/Production Recruiter
- Security Force Sentry
- Multi-Tactical Digital Information Link Operator (TADIL)
- Global War on Terrorism Combat Training
Languages
English
United States Navy’s Good Conduct Medal – (x6)
Recognizes enlisted personnel for exemplary conduct, efficiency, and fidelity during three years of continuous active service in the Navy or Naval Reserve, with a clear record of no convictions or misconduct.
United States Navy’s Navy and Marine Corps’ Achievement Medal (x4)
A United States military decoration awarded to Navy and Marine Corps personnel for meritorious service or achievement, specifically for sustained performance or a specific achievement of a superlative nature, but not of a nature that warrants the Navy and Marine Corps Commendation Medal or higher.
Timeline
Lead Course Instructor | Supervisor
United States Navy
05.2017 - 05.2017
Personnel Administrative Director
United States Navy
11.2016 - 02.2019
Sales Associate
Champs Sports
12.2013 - 02.2018
Operations Assistant | Assessor
United States Navy
03.2013 - 11.2016
Operations Specialist
United States Navy, USN
01.2005 - 03.2025
Operations Specialist Class A School -
Naval Service Training Command
High School Diploma -
Edisto High School
Associate of Arts - Business Administration
Tidewater Community College
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