Hazel Straker

• Led a team of eleven central office testers
• To actively transform and modernize the network to improve efficiency and reduce costs.
• This initiative includes ongoing decommissioning of older switches and infrastructure.
• This process helps reduce power consumption, lowers expenses, and minimizes outages caused by aging equipment.
• Decommissioning the copper network requires:
• Meticulous planning
• Thorough record-keeping
• Careful coordination
• Ensuring a seamless transition for end-users

• Supervisor of the NY Metro Special Service Test Center in the Operations Control Center (OCC), responsible for all wireline provisioning and maintenance control for the Consumer, Business, Wholesale and Enterprise customer base in New York City and Long Island. Led a team of 27 union associates to perform the functions.

Supervisor of Operations for South Brooklyn led a team of 10 Associates

• Operates in a high-paced, customer-focused work environment
• Responsible for dispatching all work within a designated geography
• Oversees tasks including, but not limited to:
• POTS (Plain Old Telephone Service)
• High-Speed Internet
• Fiber Optic Services
• Cable maintenance

• Currently training a new Administrative Assistant assigned to the Dispatch Resource Center (DRC) as directed by manager.
• Training includes basic understanding and proficiency in:
• COA, NSOP, IVAPP, IGO, REPAIR, and COCA systems.
• Created PowerPoint handouts as part of the training package.
• Responsible for loading by commitment and technician proximity to best serve the customer base according to local practice.
• Provide high-level administrative support to the DRC, adjusting priorities to meet team and customer objectives.
• Coordinate and assign technicians daily, resolving issues to ensure customer satisfaction.
• Selected as team leader due to computer knowledge and ability to work within a team concept.
• Trained six DRC team leaders on new COA software before implementation.
• Subsequently all remaining DRC members trained on COA.
• Trained operators loaned to DRC on systems interfacing with COA.
• Work closely with DRC managers and engineers to resolve FiOS fallout orders promptly to meet customer due dates.