Hazel Torres
Customer Service
Sundown,TX
Summary
Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
11
11
years of professional experience
Work History
Personal Shopper
Walmart
06.2022 - Current
- Helped customers locate products and checked the system for merchandise at other sites.
- Consistently met metrics goals for accuracy and timeliness for our daily limits that average over 300 orders per day.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Loaded and unloaded orders into customers vehicles.
- Worked productively with customers to meet order requirements and service expectations.
- Tracked substitutions and informed customers of changes.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions for our team of 15 while performing as morning ATC.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Contributed to team objectives in a fast-paced environment.
- Memorized store layouts and plan-o-grams to fulfill orders using the shortest, most efficient route.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Assistant Store Manager
Dollar General
11.2020 - 06.2022
- Recruited, hired, and trained initial personnel, working to establish key internal functions to maintain a team of ten associates and management.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness for our team of
- Rotated merchandise and displays to feature new products and promotions at minimum of weekly.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Created and maintained safe and secure work environments for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Aviation Maintenance
City Of Lubbock
04.2020 - 09.2020
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Enforced security policies and reported violators and unauthorized individuals to maintain safe environment.
Cashier and Tortilla Prep
Rosas Cafe
09.2019 - 03.2020
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Handled cash with high accuracy and took care to check bills for fraud.
- Checked personal identifications during alcohol and tobacco sales.
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
- Chose, inspected, weighed, and measured ingredients for each batch of tortillas being made.
- Packaged tortillas for dozens to be sold and kept food lines stocked with necessary tortillas to fulfill orders.
Front of House Team Member
Chop Chop Rice Co
11.2018 - 09.2019
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Utilized POS system to receive and process food and beverage orders.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Distributed food to waiters and waitresses to serve to customers.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Housekeeper
Overton Hotel & Conference Center
07.2014 - 05.2016
- Rotated linens in storerooms and replenished when supplies ran low.
- Adhered to professional house cleaning checklist.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Handled requests for extra linens, toiletries and other supplies.
Shift Leader
Vanity
05.2012 - 06.2013
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
No Degree - Licenced Vocational Nurse
South Plains College
Lubbock, TX2018
High School Diploma -
Richard Milburn Academy
Lubbock05.2012
Skills
- Online Ordering Familiarity
- Customer Relations
- Effective Multitasking
- Productivity Performance
- Telephone Reception
- Retail Operations Management
- Problem-Solving Ability
- Loss Prevention Goals Monitoring
- Accurate Money Handling
- Inventory Management Systems
- Shrink Minimization
- POS Systems Knowledge
- Visual Displays
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Personal Shopper
Walmart
06.2022 - Current
Assistant Store Manager
Dollar General
11.2020 - 06.2022
Aviation Maintenance
City Of Lubbock
04.2020 - 09.2020
Cashier and Tortilla Prep
Rosas Cafe
09.2019 - 03.2020
Front of House Team Member
Chop Chop Rice Co
11.2018 - 09.2019
Housekeeper
Overton Hotel & Conference Center
07.2014 - 05.2016
Shift Leader
Vanity
05.2012 - 06.2013
No Degree - Licenced Vocational Nurse
South Plains College
High School Diploma -
Richard Milburn Academy
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