Hazel Turner
Los Angeles,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at USPS. Expert in POS system operation and adept at fostering teamwork, I excel in high-pressure environments, consistently delivering results beyond expectations. My approach combines exceptional people skills with rigorous time management, significantly improving service efficiency.
Overview
3
3
years of professional experience
Work History
SALES ASSOCIATE
SEVEN ELEVEN
505 W CENTURY BLVD. LOS ANGELES, CA 90047
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
OFFICE CLERK
ABM Parking Services
350 S HOPE LOS ANGELES CA
06.2023 - 08.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Validated parking tickets.
City Mail Carrier
USPS
4150 CHICAGO AVE RIVERSIDE CA 92507
12.2020 - 03.2023
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Improved mail delivery efficiency by optimizing route planning and time management techniques.
Education
General Studies
Los Angeles Trade Technical College
Los Angeles, CAHigh School Diploma -
George Washington Preparatory High School
Los Angeles, CA06.2007
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Cash Handling
- Exceptional customer service
Timeline
SALES ASSOCIATE
SEVEN ELEVEN
09.2023 - Current
OFFICE CLERK
ABM Parking Services
06.2023 - 08.2023
City Mail Carrier
USPS
12.2020 - 03.2023
General Studies
Los Angeles Trade Technical College
High School Diploma -
George Washington Preparatory High School