Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Hazel Westly

Shreveport

Summary

Dynamic professional with proven expertise in customer service and team leadership at CVS Pharmacy. Successfully enhanced customer satisfaction by promptly resolving complaints and improved financial accuracy through diligent cash management. Recognized for implementing sustainable practices and fostering a positive work environment, driving operational efficiency and team collaboration.

Overview

12
12
years of professional experience

Work History

Assistant Manager

CVS Pharmacy
01.2009 - 04.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Sorter Operations Associate

Dutch Quality Stone
03.2007 - 02.2008
  • Resolved issues promptly during sorting operations, minimizing disruptions to the workflow process.
  • Participated in team meetings regularly, offering insights into process improvements based on personal experience as a Sorter Operations Associate at workstations.
  • Identified opportunities for waste reduction, implementing sustainable practices that benefited both the company and the environment.
  • Adhered to safety guidelines and protocols, minimizing accidents and maintaining a secure work environment.

Packer

Solo Cup Company
01.2003 - 04.2004
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.

Education

High School Diploma -

Carroll High
Monroe La
05-1994

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making

Timeline

Assistant Manager

CVS Pharmacy
01.2009 - 04.2015

Sorter Operations Associate

Dutch Quality Stone
03.2007 - 02.2008

Packer

Solo Cup Company
01.2003 - 04.2004

High School Diploma -

Carroll High

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Hazel Westly