Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Hazel Whatley

Athens,TX

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

7
7
years of professional experience

Work History

General Manager

Dollar General
Athens, TX
10.2017 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through service representatives.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.

Customer Service Representative

Maximus Call Center
Athens, TX
01.2019 - 08.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.

Cashier

Whataburger
Gun Barrel City, TX - Texas
06.2015 - 05.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.

Education

No Degree - Basics

Trinity Valley Community College
Athens, TX

High School Diploma -

Eustace High School
Eustace, TX
05.2017

Skills

  • Problem Anticipation and Resolution
  • Sales Promotion
  • Performance Assessment
  • Staff Scheduling
  • Customer Service Management
  • Team Leadership
  • Inventory Tracking and Management
  • Money Handling
  • Business Forecasting
  • Recruitment and Hiring
  • Business Leadership
  • Multitasking and Prioritization

Timeline

Customer Service Representative

Maximus Call Center
01.2019 - 08.2019

General Manager

Dollar General
10.2017 - Current

Cashier

Whataburger
06.2015 - 05.2017

No Degree - Basics

Trinity Valley Community College

High School Diploma -

Eustace High School

Similar Profiles

CREATE PROFILE