Summary
Overview
Work History
Education
Skills
Timeline
Generic

HAZEL ALANNA CHAN

Belmont,CA

Summary

Dynamic Care Navigator Lead with a proven track record at AC Wellness, excelling in training and onboarding staff while enhancing patient satisfaction through effective communication and care coordination. Skilled in schedule management and problem-solving, I successfully implemented new workflows that improved operational efficiency and team performance.

Overview

5
5
years of professional experience

Work History

Care Navigator Lead

AC Wellness
Cupertino, CA
02.2024 - Current
  • Provided input to the creation and implementation of Care Navigator workflows and procedures.
  • Cultivated a supportive team environment by offering continuous mentorship, hands-on training, and accessible guidance, helping staff feel confident and equipped to manage complex patient needs.
  • Participated in the hiring process by being a member of the interview panel, conducting phone screenings, and contacting references.
  • Created a new template for training schedules, and helped with the restructure of our Care Navigator Sign-Off Sheet.

CARE TEAM CARE NAVIGATOR

AC Wellness
Cupertino, CA
08.2021 - 02.2024
  • Responds to all guest requests professionally, in a personable, accurate, and timely manner.
  • Scheduling appointments and ensuring great communication with patients, staff, and office staff.
  • Enhanced patient satisfaction by providing comprehensive care coordination and support.
  • Assist with updating and revamping training manuals, and a variety of provider preferences documents.
  • Maintains the strictest confidentiality.

SCHEDULE MANAGER EXPERIENCE

Apple Inc.
10.2020 - 08.2021
  • Oversee and facilitate scheduling operations, utilizing proprietary systems while ensuring optimal compliance with established guidelines, standards, and best practices.
  • Worked with the Store Leader and partner to address the necessary changes to the schedule throughout the pandemic.

Education

Bachelor of Science - Public Health

SAN JOSE STATE UNIVERSITY
San Jose, CA
05.2021

Skills

  • Administrative support
  • Communication and interpersonal skills
  • Problem-solving and analysis
  • Time management
  • Attention to detail
  • Organizational abilities
  • Schedule management
  • Customer service
  • Training and development
  • Outbound calling
  • Computer proficiency with Apple products
  • Staff onboarding

Timeline

Care Navigator Lead

AC Wellness
02.2024 - Current

CARE TEAM CARE NAVIGATOR

AC Wellness
08.2021 - 02.2024

SCHEDULE MANAGER EXPERIENCE

Apple Inc.
10.2020 - 08.2021

Bachelor of Science - Public Health

SAN JOSE STATE UNIVERSITY

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