Hazel Anushka Clement
Oak Creek,WI
Summary
With a proven track record at Verint, I excel in cloud migration strategies and delivering exceptional customer support. Leveraging skills in AWS networking and Kubernetes, I've optimized product performance and streamlined cloud migrations. Reliable in meeting evolving business needs and ensuring operational excellence.
Overview
5
5
years of professional experience
Work History
Product Support Engineer
Verint
06.2021 - 02.2022
- Optimized product performance with timely software updates and patches, ensuring seamless operation for endusers.
- Experienced in platform migration, data migration, analysing migration use case, migration strategies (7R's) and providing system design and solution.
- Worked as AWS Infra setup or Landing Zone using AWS Control Tower for cloud migration project.
- Creating workspace to connect the AWS resources for Application developers, providing Account level access, used IAM policy to provide access to specific AWS resources.
- Troubleshooting activity example EC2 health status in target group, RDS connectivity issue from Amazon Workspaces, Linux/Windows Server connectivity issues.
- Experience in troubleshooting using CloudWatch metrics and CloudTrail logs.
Senior Analyst
HCL Technologies
10.2018 - 06.2021
- Monitored metrics by tracking CPU usage, memory, disk I/O, and network performance for EC2 and other AWS resources using AWS Cloudwatch
- Created and managed users, assigning roles, and policies and defined roles for cross-account access or service-specific permissions using AWS IAM.
- Managed S3 buckets to store data, including version control for objects to track changes and configured events to trigger Lambda functions or notifications.
- Maintained and Handled operations on AWS Cloud Resources which includes launching, maintaining, and destroying EC2 instances, VPC, and ELB, S3 and policies, DynamoDB, Lambda, Step Function, SNS topic, Event Bridge.
Worked on Multiple AWS instances, set the security groups, ELBs, Auto scaling to design cost-effective, fault-tolerant, and highly available systems. - Experienced working on CloudFormation and Terraform Scripts to provision AWS resources.
- Kubernetes experience includes working on HPA Cluster Auto-Scaler, EKS namespace, services, deployments, ingress, observability tool like Prometheus, Grafana, CloudWatch container insight, tracing.
- Provided Level 2 support in managing O365 applications and Client custom application
Administrator
Wipro Technologies
11.2016 - 10.2018
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Evaluated customer needs and feedback to drive product and service improvements.
- Provided L1 and L2 support for customers with microsoft products and vpn connectivity issues for mac and window end users
- Installing software, modified and handling hardware and resolved technical issues.
- Ticketing tools such as Service now has been used to manage and process actions
Education
Bachelor of Engineering - Computer Science
PPG Institute of Technology
India04-2015
Skills
- Serverless computing
- Cloud migration strategies
- Customer support
- AWS networking solutions
- Kubernetes
- Event driven architectures
- Lamba
- IAM
- Cloudwatch
Timeline
Product Support Engineer
Verint
06.2021 - 02.2022
Senior Analyst
HCL Technologies
10.2018 - 06.2021
Administrator
Wipro Technologies
11.2016 - 10.2018
Bachelor of Engineering - Computer Science
PPG Institute of Technology
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