Hazell Zamora
Breckenridge,CO
Summary
Highly-motivated professional dedicated to cultivating positive client, staff and management connections. Well-rounded communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in time and schedule management.
Overview
15
15
years of professional experience
Work History
Maintenance Inspector
Local Vacation Rentals
Breckenridge, CO
12.2021 - Current
- Collaborate with the property management team to ensure a high level of guest satisfaction.
- Working successfully with a diverse group of coworkers to accomplish goals and address issues related to any ground operations or any guest complaints.
- Inspect properties regularly to identify deficiencies and schedule repairs.
- Verify that all appliances and amenities are functioning properly.
- Ensure all safety equipment and features are in good working order.
- Maintain accurate inventory records for linens, cleaning supplies, and consumables
- Assist in purchasing and restocking supplies as needed.
- Complete errands and tasks as assigned by the assistant property manager.
- Responding to emergencies and other unexpected situations for our homes and condo units.
- Collaborate with the property management team to ensure a high level of guest satisfaction for our owners as well as guest.
- Promptly alert management and other appropriate parties of any problems/shortcomings of computer systems, and/or procedures needed for inspectors to get the job done.
- Using Salesforce software to create maintenance, owner, client relation related cases, Slack platform to communicate with all upper management and employees on the ground and Resort Cleaning to full-fill and complete inspections daily.
Property Inspector, Book By Owner
PMI Breck
Breckenridge, CO
09.2020 - 11.2021
- Inspected assigned luxurious condos and homes in accordance with company standards to ensure the highest level of cleanliness within the set goal times
- maintained a high level of quality control by paying special attention to detail
- Recorded and reported all maintenance deficiencies as well as performed repairs when necessary
- Working knowledge of applicable sanitation standards
- Recorded inspection results before arrival, resolving guest complaints and maintaining accommodation standards for our guest in their homes or condos during their stay or at checkout
- Performed front office duties such as, making reservations for guest, received incoming calls and coordinated with staff to fulfill customer requests.
- Completed basic bookkeeping and document filing.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Prepared reports with Microsoft Word and presentations with Microsoft PowerPoint
- Managed documents for permanent record, regulatory requirements and finances.
Administrative Specialist
Buffalo Mountain Managers
Frisco, CO
06.2017 - 05.2020
- Responsible for managing and completing all front office duties.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Responded to customer issues to provide immediate resolution and improve retention.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Trained in working with both IOS and Windows platforms on a daily basis that included learning programs such as App Folio, Basecamp software, Quickbooks, TSheets among others.
- Performed accountant assistant duties such as; Received payments from customers and owners via cash, check and credit cards to pay company invoices as well as calculated and produced checks for utilities, taxes and other operational payments.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Implemented program to create daily spreadsheets and streamline financial reporting.
- Lastly, I assisted with short-term rental licensing of the 30 units following up with licensees to verify adherence to requirements.
- Conferred frequently with specialist to stay current on compliance requirements and procedures.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
- Responsible for monitoring and documenting compliance activities advising management on compliance matters and when needed liaising with government agencies, as well handling short term license renewal fees, business license fees, sales tax etc..
Member Service Representative
HFS Federal Credit Union
Hilo, HI
01.2017 - 05.2018
- Enhanced member relationships by providing excellent service during each interaction.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Maintained appropriate cash limits, cashed checks, established deposits and issued cashier's checks, cash orders, traveler's checks, money advances and fund transfers.
- Utilized cash management, balanced cash drawer daily and excelled in exceeding daily credit card application goals.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Mentored junior team members and managed employee relationships.
Retail/Shipping and Receiving Coordinator
Charter Sports/ Marriott - Vail
, CO
11.2014 - 11.2016
- Demonstrated a positive and enthusiastic demeanor to owners and guests, both internal and external at all times
- Served as resort representative and customer service role model
- Managed inventory, merchandised clothing, performed cashiering activities in areas of purchasing, assisted in returns/exchanges and daily reconciliation of register transactions
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Team player who prides herself in customer service and is highly regarded by the owners and staff
- Assisted manager in all areas of relocations and new store openings
- Maintained knowledge of the resort, community and special events to provide guests with superior service
Field Supervisor
Dry Dock Fish Company
Fullerton, CA
02.2012 - 09.2014
- Resolved customer issues and built strong, productive relationships with all clientele
- Maintained positive vendor relationships and open lines of communication to enable resource availability.
- Managed and constructed a full service farmers market retail stand 5 days a week.
- Followed GMPs during warehouse operations.
- Displayed product portfolio of 30 different fish products on a weekly basis.
- Monitored freezing temperature on all containers of fish products daily
- Was responsible for quality control and compliance of federal foods handling regulations
- Developed successful resolutions for issues that arose during field operations.
- Trained company new hires on product knowledge and selling points, as well as equipment operation, safety procedure, and company policies.
Education
Associate of Arts - General Studies
Los Angeles Valley College
Van Nuys, CA05.2007
NCMA Certificate in Certified Medical Assistant - Medical
United Education Institute
Sherman Oaks, CA01.2004
High School Diploma -
Liberal High School
Liberal, KS01.2000
Skills
- Detail oriented
- Problem solving skills
- Collaboration/mitigation
- Oral and written communication skills
- Office administration
- Analytical/Organization skills
- Customer Relationship Management
- AP/AR
- Additional Skills include:
- Computer Literacy in using all microsoft office products basic knowledge of Excel, Quickbooks, Avalara, Medical Software Programs, EMR, Property management programs such as, Breezeway, Appfolio, Basecamp, Guesty, SalesForce
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You can outdistance that which is running after you, but not what is running inside you.
Rwandan proverb
Timeline
Maintenance Inspector
Local Vacation Rentals
12.2021 - Current
Property Inspector, Book By Owner
PMI Breck
09.2020 - 11.2021
Administrative Specialist
Buffalo Mountain Managers
06.2017 - 05.2020
Member Service Representative
HFS Federal Credit Union
01.2017 - 05.2018
Retail/Shipping and Receiving Coordinator
Charter Sports/ Marriott - Vail
11.2014 - 11.2016
Field Supervisor
Dry Dock Fish Company
02.2012 - 09.2014
Associate of Arts - General Studies
Los Angeles Valley College
NCMA Certificate in Certified Medical Assistant - Medical
United Education Institute
High School Diploma -
Liberal High School
Languages
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