Hazel Morris
Lynchburg,VA
Summary
Dedicated professional with proven expertise in customer service excellence and cash handling, honed at McDonald's Restaurant. Demonstrates exceptional patience and empathy, enhancing client well-being at The Arc of Central Virginia. Achieved a significant reduction in behavioral incidents, showcasing strong team collaboration and a commitment to maintaining high integrity and work ethic.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Cashier
McDonald's Restaurant
05.2022 - Current
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Direct Support Professional
The Arc of Central Virginia
07.2000 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Certified Nursing Assistant
Camelot Hall
04.2021 - 04.2022
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
High School Diploma -
Amherst Co. High School
Amherst, VA05-1992
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Cashier
McDonald's Restaurant
05.2022 - Current
Certified Nursing Assistant
Camelot Hall
04.2021 - 04.2022
Direct Support Professional
The Arc of Central Virginia
07.2000 - Current
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support (BLS) Certification - American Heart Association.
High School Diploma -
Amherst Co. High School
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