Hazem Elsalhy
Lancaster,PA
Summary
- Proficiency in addressing customer complaints, increasing customer base and improving sales.
- Expertise in providing comprehensive support in busy work environments.
- Experienced in point of sales transactions and operations.
- Exceptional interpersonal skills.
- Adept in use of Excel, QuickBooks & Peachtree accounting software.
- Coursework in progress: marketing, statistics, accounting, economics, and computer information systems.
Overview
14
14
years of professional experience
Work History
Team Member
The Olde Hickory Grille
01.2010 - Current
- Assisted guests with making menu choices in an informative and helpful fashion
- Appropriately suggested additional items to customers to increase restaurant sales
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests
- Regularly checked on guests to ensure satisfaction
- Consistently adhered to quality expectations and standards.
Service Coordinator
PAHM
01.2023 - 09.2023
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Coordinated and monitored service activities to confirm work met all requirements.
- Communicated with clients and service providers to provide updates on work progress.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
Education
Bachelor of Arts in Psychology -
Millersville University
Lancaster, PA01.2023
Graduate -
Manheim Township High School
Lancaster, PA01.2023
Skills
- Microsoft Office
- Excel
- POS System
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Service Coordinator
PAHM
01.2023 - 09.2023
Team Member
The Olde Hickory Grille
01.2010 - Current
Bachelor of Arts in Psychology -
Millersville University
Graduate -
Manheim Township High School
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