Hazes Lushaj
Fort Worth,TX
Summary
Experienced Client Success Agent recognized for exceptional stress management and flexibility. Known for effectively addressing customer inquiries and driving high satisfaction levels, contributing to significant improvements in client retention.
Overview
13
13
years of professional experience
Work History
Client Success Agent
National Debt Relief
04.2021 - Current
- Performed data entry and customer account maintenance
- Handled one hundred inbound and outbound calls daily
- Provided accurate and appropriate information in response to customers' inquiries
- Demonstrated mastery of customer service call script within required timeframes
- Maintained up-to-date records at all times
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
- Provided timely resolutions for a range of inquiries while closing legal and non-legal settlements at a 95% rate
Customer Service Agent
Credit Associates
04.2017 - 04.2021
- Responsible for two hundred inbound and outbound calls daily, assisting new customers in sign up, account management, presenting relevant product information, attentively listening to customers to identify their needs, resolving customer complaints, cancellations, offering additional products and services and meeting sales quota at ninety percent or higher monthly
Team Lead
CC Connects
08.2012 - 03.2017
- Responsible for maintaining an upbeat and positive environment for my team
- Successfully leading my team into high sales production with efficient training
- Maintaining a record of three hundred outbound calls daily to discuss energy cost with prospective clients
- Responsible for setting up appointments and providing an in-house presentation to our prospective clients
- Lead my team to success through high closing rates resulting in the achievement of quarterly and annual bonuses
- Successfully retained over 15 team members with no turnover
Education
High School -
Trinity High School
Skills
- Flexibility
- Communication
- Ability to Anticipate clients needs
- Eagerness to learn
- Empathy
- Enthusiasm
- Pipeline management
- Client retention strategies
- Computer skills
- Stress management
- Software troubleshooting
- Client-first mentality
Timeline
Client Success Agent
National Debt Relief
04.2021 - Current
Customer Service Agent
Credit Associates
04.2017 - 04.2021
Team Lead
CC Connects
08.2012 - 03.2017
High School -
Trinity High School