Hazlina Hamir

Cabin Services Director, FA

Qatar Airways

Doha, Qatar

03.2006 - Current

Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Ensured safety and comfort of customers onboard aircraft.
Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Answered passenger questions and provided solutions to issues arising during flights.
Resolved passenger conflicts and medical emergencies during flights.
Relayed updates and information to passengers after confirming key details with pilot.
Monitored cabin during flights and responded to passenger inquiries or issues.
Used excellent customer service skills in addressing passengers' needs.
Collaborated with flight crew to maximize smooth and safe flights.
Completed pre-flight safety checks to reinforce passenger safety.
Responded to passenger emergencies to provide first aid.
Demonstrated knowledge of aircraft safety features and emergency equipment.
Supported passengers with special needs and provided assistance to wheelchair passengers.
Engaged flight attendants by creating and fostering personal relationships with crew members.
Championed safety, customer experience and associate programs to foster well-being and achieve corporate compliance.
Held flight attendants accountable to service expectations to meet company and regulatory standards.
Created, managed and delivered meaningful recognition and individual rewards to boost morale.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Worked well in a team setting, providing support and guidance.
Cultivated interpersonal skills by building positive relationships with others.
Strengthened communication skills through regular interactions with others.
Applied effective time management techniques to meet tight deadlines.
Worked effectively in fast-paced environments.
Proved successful working within tight deadlines and a fast-paced environment.
Paid attention to detail while completing assignments.
Processed information quickly to take immediate action during unexpected or serious situations.

Summary

Overview

Work History

Cabin Services Director, FA

Education

Diploma - Chemical Engineering

Skills

Timeline

Cabin Services Director, FA

Diploma - Chemical Engineering

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