Hblim Kauffman
Charlotte,NC
Overview
8
8
years of professional experience
Work History
Senior Risk Advisor
The Baldwin Group
01.2023 - Current
- Analyzed various factors such as client assets, liabilities, and potential threats to help tailor appropriate insurance policies
- Managed customer relationships by contacting 100+ clients per day.
- Exceeded company monthly sales target by 250%
- Analyzed market trends to inform strategic decision-making and improve service offerings.
Sr Data Entry / Assistant Manager
CVS Health / Omnicare Pharmacy
01.2017 - Current
- Executed company’s mission, daily operations, and supervised team of pharmacy technicians with over 60 inbound calls per day
- Responsibilities included data order-entry, customer service, maintaining employee schedule, training, and onboarding of new long-term care facilities
- Recognized for developing and supervising a high-performance team; increased Store Overall Customer Satisfaction (OSAT) scores every year
- Top performer in regional district with over 2500 orders entered with 90 wpm
- Delivered quality customer service to long-term care residents with the ability to adapt to unique concerns and challenges of each patient
- Strong knowledge of business operations, medical terminology, compliance, and regulations
Education
Masters - Healthcare Administration
Capella University
01.2023
Skills
- Adaptability to Change
- Strategic Planning
- Quality Assurance
- Operational Leadership
- Training and Development
- Client Relations
- Sales Training
- Sales Efficiency Improvement
Accomplishments
- Awarded #1 Rookie and #1 Top Producer for Past 3 Quarters
- President's Club
Affiliations
- Maxwell Leadership Development
- American College Of Healthcare Executives
Timeline
Senior Risk Advisor
The Baldwin Group
01.2023 - Current
Sr Data Entry / Assistant Manager
CVS Health / Omnicare Pharmacy
01.2017 - Current
Masters - Healthcare Administration
Capella University
President's Club
Represents top tier performance, consistently exceeding sales goals, and demonsrating exceptional client service, leadership , and impact. Recognized as elite producers within our organization.
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