Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Hannah Veach

Hannah Veach

Barista / Manager
Bartlesville,OK

Summary

I have worked in customer service for the past 8 years. Through my training, I have gained exceptional active listening skills and situational awareness to custom tailor my customer service for each guest I come across. Each day at work I bring a positive and bubbly attitude, a creative perspective, and clear communication to my team and my guests.

I have a deep passion for people and love the opportunity to serve.

Overview

5
5
years of professional experience
7
7
years of post-secondary education

Work History

Front of House manager / Barista

The Eatery
Bartlesville, OK
07.2021 - Current
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
  • Developed and implemented variety of policies and procedures to drive productivity, increase morale and reduce costs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Call center representative

Truity Credit Union
Bartlesville, OK
09.2020 - 07.2021
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Processed debit and credit card and electronic check payments.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.

Barista

Provision Coffee & Bakery
Bartlesville, Oklahoma
07.2018 - 09.2020


  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Controlled line and crowd with quick, efficient service.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Cleaned counters, machines, utensils, and seating areas daily.

Education

Education

Southwestern Christian University
Bethany, OK
08.2018 - 05.2019

Youth & Women’s Ministry

Victory School of Leadership
Oklahoma City, OK
08.2018 - 03.2020

Highschool Diploma -

Pawhuska High School
Pawhuska, OK
08.2012 - 05.2016

Education

Oklahoma State University
Stillwater, OK
08.2016 - 05.2017

Skills

Clear External and Internal Communication Skills

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Timeline

Front of House manager / Barista

The Eatery
07.2021 - Current

Call center representative

Truity Credit Union
09.2020 - 07.2021

Education

Southwestern Christian University
08.2018 - 05.2019

Youth & Women’s Ministry

Victory School of Leadership
08.2018 - 03.2020

Barista

Provision Coffee & Bakery
07.2018 - 09.2020

Education

Oklahoma State University
08.2016 - 05.2017

Highschool Diploma -

Pawhuska High School
08.2012 - 05.2016

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Hannah VeachBarista / Manager