HC Chun
San Diego,CA
Summary
Accomplished technology leader with deep business understanding and extensive leadership experience. Proven track record of success in leading project teams, managing program management offices, and optimizing business units for growth and cost reduction. Skilled in bridging communication gaps between business and technology perspectives to deliver solutions that drive accelerated results. Proactive, innovative, and resourceful decision-maker with exceptional leadership, negotiation, influencing, and organizational skills. Expertise in large-scale business operations re-engineering, software development (Agile/Scrum), information security programs, and application migration and deployment. Empowering restaurants to transact seamlessly from any device at any time. Developing long-term strategies for capital project investments aligned with business needs. Proficient in strategic planning, annual budget forecasting, and financial management. Specializing in reconciling issues among critical systems for smooth cross-functional operations. Implementing efficient program management processes to foster operational excellence. Providing international and domestic technology capabilities for expanding business operations. Experienced in team building, human resource development, client relations, and organization transformation.
Overview
24
24
years of professional experience
Work History
Sr. Project Manager, IT / Cybersecurity / Compliance Audit
Maravai LifeSciences, Inc. (Enabling the Miracles of Science)
04.2023 - 01.2024
- Managed IT infrastructure capabilities for the expansion of manufacturing and office facilities, supporting RNA synthesis, mRNA production, and proprietary CleanCap mRNA capping technology. Also facilitated CDMO services from research to GMP grades.
- Established and implemented Information Security & Technology Policies and Procedures, aligning them with the NIST Cybersecurity Framework
- Managed outsourcing of Information Security/Cybersecurity to third parties, such as Managed Security Service Providers (MSSP), Compliance Audits, and Incident Response.
- Managed cross functional teams and collaborated with outsourced SOX internal audit to ensure compliance with SOX regulations.
- Managed and enforced data protection and privacy policies, ensuring the security of sensitive information, mitigating the threat of data breaches, and maintaining adherence to privacy regulations such as GDPR, CCPA, CPRA, and other applicable laws.
- Implemented PMO practices using Jira and Confluence for efficient management of IT and company-wide portfolio projects.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Maintained schedules to meet key milestones at every project phase.
Sr. Manager, Technical Projects
Tillster, Inc. (engage. transact. multiply)
10.2021 - 04.2023
- Directed and implemented comprehensive Boston Pizza ordering platforms, including Web, Mobile (iOS/Android), and Call Center. Integrated various services such as Payment (TD/Bambora), Loyalty (Paytronix), Point of Sale (POSITouch), and Tillster's CRM Suite. Hosted all platforms on AWS.
- Managed daily orders for over 360 Canadian stores, serving more than 2 million Loyalty Memberships.
- Served as Agile Servant Leader and Change Agent, ensuring timely project delivery and fostering client-team collaboration
- Managed cross-functionally with Product, Sales, Account Management, Marketing, Engineering, Technology Analysis & Documentation, Technical Support and other departments
- Documented program scope, deliverables, timeliness and change control
- Spearheaded proactive efforts to mitigate risks
- Acted as a liaison between internal executive sponsors, program and project teams, and stakeholders
- Managed concurrent projects effectively, consistently meeting deadlines and delivering high-quality results that align with business and technical objectives
- Sets and meets deadlines, delivering quality results while efficiently adapting plans to accommodate changing data or conditions
- Conducted daily scrum stand-up meetings and effectively communicated information to functional teams and stakeholders
- Drove cross-functional team to achieve target milestones and successfully deliver on assigned programs/projects.
- Owned and accounted for accurate and timely project planning, management, coordination, tracking, and reporting.
- Holds project team members accountable for commitments, milestones, resources, and deliverables.
- Anticipated, identified, documented, and managed key project and program risks while proposing suitable mitigation and contingency plans
- Identify cross-functional dependencies and accurately track their progress
- Analyze business trade-offs among alternatives to propose workable solutions to problems.
- Documented and communicated status, issues, and risks to stakeholders and senior management in a timely manner.
- Ensured broad communication of all relevant documents to foster shared vision within project teams.
- Developed and conveyed team objectives, success criteria, and requirements in a clear and actionable manner.
- Conducts team meetings to provide status updates and address and resolve issues
- Interacted effectively with individuals at all levels of the organization and internal/external customers using strong verbal and written communication skills.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
Director, Academic Personnel (AP) On-Line Initiative
University of California
02.2012 - 07.2016
- Planned and executed the AP On-Line strategic plan, overseeing all aspects of application development, roll-out, training, enhancement and maintenance. Managed a budget of $3M.
- Oversaw business process analysis and redesign for enhanced online personnel processes and solutions
- Managed collaborative partnerships within the campus, cross-functional team collaboration, and technical team collaboration on partner campuses and UC Office of the President.
- Managed the change management process and communicated effectively with all project constituents during different phases.
- Directed and managed development of the AP On-Line Review application for UC San Diego campus
- Implemented program governance structure processes in AP project initiatives, ensuring streamlined communication and enabling efficient decision-making.
- Strengthened and restructured project initiation, prioritization, and operations review processes with business units for enhanced resolution closure and project visibility.
- Managed applications security design and implementation for compliance with UC policy and US government.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Business Development & Proposal (Consultant)
SOLUTE, Inc.
01.2010 - 12.2011
- Consulted on business proposal and contract management.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Collaborated with customers, management, and sales team to gain deep insights into customer requirements and provide relevant recommendations.
Business Application and Solution Delivery, Sr. Manager
Sony Electronics, Inc.
02.2008 - 12.2009
- Oversaw the successful operation of the Ariba Buyer MRO application for handling high-value transactions totaling $1B per year
- Led development team, project teams and was liaison between business units and operations team
- Successfully maintained and coordinated operations in 9 diverse environments, ensuring smooth sharing of resources among 3 divisions with up to 6,500 employees
- Achieved and consistently maintained a 99.9% application uptime across all 3 instances.
- Led a team of developers in all aspects of software application maintenance, enhancement, and upgrade to meet business needs.
- Ensured development team compliance with Sony's SDLC, release management, and documentation standards
- Established and managed efficient operations processes and procedures to ensure ISO 9001 and SOX compliance, enhancing support for business units.
- Established technical operational support engagement based on On-shore and Off-shore model, resulting in an 80% cost reduction
- Implemented a Buyer First and Preferred Supplier initiative, resulting in an annual reduction of $210M in Sony's MRO spending.
- Led a $3M cost reduction initiative by implementing a Change Order/Edit Receipts business process re-engineering.
- Designed and implemented overall applications security to meet ISO 27001 and SOX 404 policy requirements.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Program Management - External Partner Business Operations Integration Services (Consultant - Sr. Mgr.)
LPL Financial Services
05.2007 - 01.2008
- Managed business operations integration services for external partners in application project management and testing on a $3M software development project.
- Achieved a projected annual revenue of $1B
- Collaborated with cross-functional teams to prioritize tasks, communicate and clarify business needs, and contribute to the development of long-range system plans
- Strengthened and coordinated external partners business operations integration services team focusing on critical gaps in technology and business strategy alignment.
- Established and managed project management processes to integrate external partner business operations for improved efficiency in serving business units.
- Successfully resolved integration issues across multiple functional applications, ensuring alignment with external partner business requirements.
- Implemented project and operations performance review process to reduce communication gaps in projects.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
Sr. Manager, Program (Business Engagement /Relationship Management)
Gateway, Inc. (ACER, Inc.)
01.2000 - 05.2007
- Managed implementation of technology solutions and operational strategies.
- Facilitated effective communication and collaboration between senior management of business units and technology leadership team
- Prioritized tasks, communicated and clarified business needs, and contributed to the development of long-range system plans by partnering with functional groups within the business organization.
- Managed annual capital budgets up to $112M in the Program Management Office
- Developed and oversaw the Business Technology Services team, bridging crucial gaps in operational efficiency and business strategy alignment
- Established and managed processes and procedures within the Program Management Office to ensure overall ISO 9001 and SOX compliance
- Coordinated annual operating planning in SG&A and capital projects budget with business units.
- Resolved discrepancies between Gateway's Sales Order Capture, ERP (Oracle/JDE/SAP) and Customer Service and Support (CRM) applications (Vantive/Siebel/Helix)
- Established IT capital project budgets and implemented a process for reviewing operations performance.
- Strengthened and restructured IT organization project initiation, prioritization, and operations review processes for enhanced resolution closure and project visibility
- Evaluated, negotiated, and planned IT in-sourcing to enhance service levels of the unit pertaining to project delivery and meeting business requirements
- Implemented financial fraud and partner material cost management applications resulting in a $7M cost reduction
- Successfully directed the growth of Taiwanese office, orchestrating the hiring process for 120 individuals while establishing a cutting-edge IT operations framework. Strengthened connections with Original Design and Equipment Manufacturers (ODM and OEM).
- Implemented $12M Unisys' Wintel high availability server and Sun T3 data storage solution, boosting revenue by an estimated $1.5M per quarter in the order management of Siebel CRM application.
- Managed the organization of data centers to support a successful 1000 plus Wintel server migration and AS400/JDE ERP disaster recovery plan.
- The project outcome ensured 98.9% uptime for business critical systems, enhancing systems continuity and operational performance.
- Led project teams and coordinated IT strategy for critical systems with a regional leadership team of 68 operating in Asia Pacific, Japan, and European regions.
- Managed multimillion-dollar budget to successfully implement technology strategy and systems supporting international business units in Asia Pacific, Japan, and EMEA.
- Created a multinational operations team consisting of 148 outsourced individuals resulting in a 25% decrease in operational expenses.
- Implemented Sales Force Automation (B2B and B2C) to enhance sales, technical support, and customer knowledge management applications, resulting in a quarterly revenue increase of $2M.
- Coordinated and led corporate network Penetration testing initiatives, effectively reducing security vulnerabilities
- Managed deployment of Sophos enterprise endpoint security.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
Education
Master of Business Administration -
University of California, Irvine, CA
B.S., Mathematics and Computer Science -
University of South Dakota, Vermillion, SD
Skills
- Project Management
- Scope Management
- Client Relationship Management
- Cross-Functional Communication
- Training and mentoring
- Agile Methodology
- Quality Control
- KPI Tracking
- Teamwork and Collaboration
- Budget Control
- Detail Oriented
- Team building
- Effective Communication
- Continuous Improvement
- Problem-solving abilities
- Work Planning and Prioritization
Certifications
- Certified Information Systems Security Professional (CISSP), (ISC)² (03/2020 - 02/2026)
- Certified Scrum Master (CSM), Scrum Alliance (10/2021 - 10/2025)
- Certified Project Management Professional (PMP), Project Mgmt Institute (05/2018 - 05/2027)
- ITIL Foundation Certified, IT Service Management, AXELOS (06/2018 - N/A)
- AWS Certified Solution Architect Associate (AWS CSAA) (05/2021 - 05/2024)
- Cisco Certified Network Associate (CCNA), Cisco (07/2020 - 07/2023)
Additional Information
Recent Tools Summary:
• Azure, AWS, MS Office Suite, Sentinel SIEM
• Atlassian: Jira, Confluence
• Smartsheet, Slack, NetSuite, Darkrace Appliance
Timeline
Sr. Project Manager, IT / Cybersecurity / Compliance Audit
Maravai LifeSciences, Inc. (Enabling the Miracles of Science)
04.2023 - 01.2024
Sr. Manager, Technical Projects
Tillster, Inc. (engage. transact. multiply)
10.2021 - 04.2023
Director, Academic Personnel (AP) On-Line Initiative
University of California
02.2012 - 07.2016
Business Development & Proposal (Consultant)
SOLUTE, Inc.
01.2010 - 12.2011
Business Application and Solution Delivery, Sr. Manager
Sony Electronics, Inc.
02.2008 - 12.2009
Program Management - External Partner Business Operations Integration Services (Consultant - Sr. Mgr.)
LPL Financial Services
05.2007 - 01.2008
Sr. Manager, Program (Business Engagement /Relationship Management)
Gateway, Inc. (ACER, Inc.)
01.2000 - 05.2007
Master of Business Administration -
University of California, Irvine, CA
B.S., Mathematics and Computer Science -
University of South Dakota, Vermillion, SD
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