H. Cheyne Booker
Virginia Beach,VA
Summary
17+ years of success in leadership, customer service and sales with a proud military background. Consistently met and exceeded goals and quotas through exemplary knowledge and customer service.
Overview
14
14
years of professional experience
Work History
Sales Account Manager
Konica Minolta Business Solutions
Virginia Beach, VA
06.2018 - 01.2021
- Increased business by securing new clients and expanding business with current customers
- Maintained 96% customer retention by building relationships through visits, calls, quarterly reviews and internal/external functions
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Anticipated clients' needs by staying in touch on regular basis.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Sales Representative
Cobb Technologies
Richmond, Virginia
01.2013 - 11.2017
- Responsible for prospecting, engaging, closing new accounts and maintaining existing accounts in specified geographic territory
- Helped companies streamline processes and improve efficiencies through consultative approach
- Initiate, prepare and propose business proposal to current and potential clients
- Increased sales by offering advice on purchases and promoting additional products.
Patient Care Sitter/Companion
Bon Secours St. Francis Hospital
Midlothian, VA
01.2013 - 08.2014
- Under supervision of attending RN/Physician, responsible for safety of patients with altered mental statuses, including patients with Oxygen Regulators, Trans-Tracheal and Face Masks.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Sergeant
United States Marine Corps
San Diego, CA
01.2005 - 09.2009
- Reported directly to Unit Commander, responsible for Secret legal documents, maintain Unit Commander’s calendar – plan and schedule meetings, teleconference and travel
- Composed daily accountability reports on over 700 Marines.
- Implemented and monitored organizational plans and developed goals and strategies to address prioritized issues.
- Evaluated organizational performance by gathering, analyzing and interpreting data and metrics.
Skills
- Sales Statistics Analysis
- Sales Program Coordination
- Operating Procedures and Policies
- Customer Trend Analysis
- Business Growth and Retention
- Team Recruiting and Onboarding
- Customer Complaint Resolution
- Persuasive Communications and Negotiations
- Cost Management
- Time Management
- Call Center Operations
- Advertising Techniques
- Administration and Reporting
- Policy Enforcement
Accomplishments
- Averaged 300% over quarterly quotas every quarter
- Numerous customer service appreciation awards
- Increased customer base by 65%
- SPIN sales training; a Huthwaite International program
- Fundamentals of Marine Corps Leadership certificate
Additional Information
- Key Achievements , Marine Corps Commendation Medal Marine Corps Achievement Medal Marine Corps Good Conduct Medal National Defense Service Ribbon Global War on Terrorism Ribbon Combat Action Ribbon
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Account Manager
Konica Minolta Business Solutions
06.2018 - 01.2021
Sales Representative
Cobb Technologies
01.2013 - 11.2017
Patient Care Sitter/Companion
Bon Secours St. Francis Hospital
01.2013 - 08.2014
Sergeant
United States Marine Corps
01.2005 - 09.2009
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