Hannah Cross

Work History

Margaux's Restaurant

Pineville, NC

07.2023 - Current

Recruited, interviewed and hired qualified staff for open positions.
Created schedules and monitored payroll to remain within budget.
Tracked sales to generate reports for business development planning.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Developed service and sales strategies to improve retention and revenue.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.

Essex Bar & Bistro

Charlotte, NC

04.2022 - 07.2023

Proficient with Toast and Hotschedules, both front and back-end. Quickbooks, OpenTable, Word, Excel, QR code menus, and more.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Regularly managed private parties ranging anywhere from 20-200 guests, including set-up and breakdown, room decor, and food arrangements.
Extensive wine and liquor knowledge.
Oversaw inventory and ordering.
Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
Assigned work tasks and activities, prepared schedules and managed staffing.
Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration.
Regulated and maintained food safety, storage, and sanitation protocols.
Assisted staff by serving food and beverages or bussing tables.
Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
Delegated work to staff, setting priorities and goals.
Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.

Harry's Grille and Tavern

Charlotte, NC

11.2019 - 03.2020

Suggested wine pairings to go with specific menu items
Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences
Increased sales significantly by upselling higher-end products to customers
Ran food from chefs to guest tables with dishes that required special serving techniques
Top-shelf liquor knowledge and full table side wine service
Cultivated warm relationships with regular customers
Ability to solo a party of up to 20 guests
Dining table set-up to prepare for diversity of event types, including wedding parties and banquets, following strict service standards
Set up of banquet food stations and coordinated service to multiple dining areas

Hawkers Asian Street Fare

Charlotte, NC

11.2018 - 05.2019

Maintain thorough menu knowledge of intricate Asian cuisine to sufficiently answer guest questions about ingredients, item sourcing, cooking methods, and cultural significance
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintain guest satisfaction in an extremely high volume environment
Upsold high-profit items such as appetizers and cocktails to enhance sales numbers
Extensive knowledge of international beer, wines and liquors
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

Johnny Rockets at Millennia

Orlando, FL

06.2010 - 12.2018

Regularly review product quality, temperatures, and sanitization
Managed day-to-day FOH operations to drive quality, standards and meet customer expectations
Adhered to safe work practices, food safety regulations and corporate guidelines
Resolved guests complaints while maintaining positive customer environment
Performed cash handling activities and secured nightly bank deposits.
Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies
Oversee all hiring, training and promoting processes to decrease turnover and increase productivity