HORACIO D. CHAVEZ JR.
Laredo,TX
Summary
Results-driven professional with a proven track record in customer service, sales, and team management. Seeking a dynamic position that offers opportunities for growth and allows for the utilization of a diverse skill set, strong work ethic, and adaptability to contribute to organizational success. Committed to continuous learning and making a significant impact within a forward-thinking company that values innovation and professional development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Work Study Student
Laredo College - Work Study Shipping and Recieving
10.2024 - 12.2024
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Compared shipping orders and invoices against contents received to verify accuracy.
Work Study Student
Print Shop And Color Copy Center
01.2024 - 05.2024
- Providing assistance in deliveries to other departments
- Provides assistance to available staff with manual labor/industrial equipment
- Acted as a liaison between students and faculty members, addressing concerns and facilitating solutions for any issues that arose.
- Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
Work Study Student
Laredo College - Work-Study Workforce Development
09.2023 - 12.2023
- Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Provided administrative support to staff members, improving office efficiency and organization.
Customer Service Representative
Concentrix
05.2023 - 11.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered prompt service to prioritize customer needs.
Work From Home Agent
Task Us
02.2022 - 11.2022
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
Forklift Operator
Elwood Staffing Services
05.2021 - 07.2021
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Call Center Representative
Alorica
02.2020 - 09.2020
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Education
Associate of Arts - English
Laredo College
Laredo, TX05-2025
High School Diploma -
Medina Valley High School
Castroville, TX07.2018
Skills
- Time Management
- Computer skills
- Customer service
- Team collaboration
- Attention to detail
- Remote tools
- Data Collection/Entry
- Leadership
- Organizational
- Problem Solving
- Basic windows function
- Microsoft Office Suite
Certification
- Substitute Teacher Certified
- Google Certifications: Agile Project Management
- Foundations of Project Management
- Project Execution-Running a Project
- Initiations-Starting a Successful Project
- Project Planning
Certifications
Google Certifications:
- Agile Project Management
- Foundations of Project Management
- Project Execution-Running a Project
- Initiations-Starting a Successful Project
- Project Planning
CPR Certified - 2024
Languages
English
Native or Bilingual
Japanese
Limited Working
Timeline
Work Study Student
Laredo College - Work Study Shipping and Recieving
10.2024 - 12.2024
Work Study Student
Print Shop And Color Copy Center
01.2024 - 05.2024
Work Study Student
Laredo College - Work-Study Workforce Development
09.2023 - 12.2023
Customer Service Representative
Concentrix
05.2023 - 11.2023
Work From Home Agent
Task Us
02.2022 - 11.2022
Forklift Operator
Elwood Staffing Services
05.2021 - 07.2021
Call Center Representative
Alorica
02.2020 - 09.2020
- Substitute Teacher Certified
- Google Certifications: Agile Project Management
- Foundations of Project Management
- Project Execution-Running a Project
- Initiations-Starting a Successful Project
- Project Planning
Associate of Arts - English
Laredo College
High School Diploma -
Medina Valley High School
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