Karina Fonseca Garcia
Apple Valley,MN
Summary
A customer service professional with over 15 years of experience across service, operations, and logistics. Skilled in managing customer inquiries, scheduling, and coordinating service work, and maintaining accurate records. Karina brings proven strengths in reliability, attention to detail, and providing positive customer experiences. Fluent in English and Spanish.
Overview
15
15
years of professional experience
Work History
Customer Service Represetentative
Action Overhead
Prior Lake, MN
12.2022 - Current
- Answer incoming calls and provide professional support for garage door services.
- Troubleshoot technical issues over the phone to resolve customer concerns quickly.
- Schedule service calls, process warranty requests, and coordinate job orders.
- Generate quotes for garage doors, panels, openers, and repair services.
- Create and maintain customer accounts in the company database.
- Sell garage door openers and accessories to meet customer needs.
Mail Carrier
USPS
Lakeville, MN
07.2021 - 12.2022
- Delivered mail and packages to established routes, ensuring timely and accurate service.
- Operated USPS delivery vehicle safely in all weather and road conditions.
- Sorted and organized daily mail loads to streamline delivery.
- Maintained records for undeliverable items and address changes.
Manager of Sublimation Department
RPM, Inc.
Savage, MN
02.2016 - 06.2021
- Enforced a standard work procedure to finish weekly assignments on time.
- Documented order information to provide an accurate flow.
- Educated trainees on how the machines function.
- Employed empathy and professionalism to maintain an efficient staff.
- Answered incoming calls and emails from customers while maintaining exceptional customer service.
Nutrition Specialist
Oak Hill Elementary School (ISD 194)
Lakeville, MN
01.2014 - 02.2016
- Provided nutritional recommendations to students based on their daily lunch selections.
- Maintained a clean and functioning kitchen to ensure efficient and accurate service.
- Took inventory and stock for incoming shipments of food.
Guest Service Leader
Kwik Trip
Lakeville, MN
10.2010 - 04.2014
- Developed strong communication skills while by providing friendly customer service.
- Mastered the cash register system to complete sales within the store.
- Handled inventory to keep track of all the products.
Education
Interpreter Certificate -
03.2019
General Education Development Diploma -
06.2000
Skills
- Customer account management
- Technical troubleshooting
- Training and mentoring
- Team collaboration
- Fluent bilingualism
Timeline
Customer Service Represetentative
Action Overhead
12.2022 - Current
Mail Carrier
USPS
07.2021 - 12.2022
Manager of Sublimation Department
RPM, Inc.
02.2016 - 06.2021
Nutrition Specialist
Oak Hill Elementary School (ISD 194)
01.2014 - 02.2016
Guest Service Leader
Kwik Trip
10.2010 - 04.2014