Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Hannah Arms

Oklahoma City,OK

Summary

I have just recently finished up my 6 year long journey with Stella Nova. Stella Nova was my first job at 16 and I worked my way up to management. While I have so enjoyed my time with them I felt ready to find new opportunities and have had the pleasure of working with Okie Soiree Mobile Bar Co. to grow the addition of their coffee bar and help with day to day operations. I will be working closely with owner Dee Jones hoping to use my management skills to help develop the company even further in its fifth year. While I am so looking forward to having more time to pour into Okie Soiree it is currently not a full time position and am looking for a part time position elsewhere. I thrive in a coffee shop environment and connecting with guests and regulars on the daily is truly what I love to do!

Overview

6
6
years of professional experience
1
1
Certification

Work History

General Manager

Stella Nova
08.2021 - 08.2024
  • Promoted positive atmosphere and went above and beyond to guarantee each customer and team member walk away with a great experience.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within.
  • Maintained accuracy of financial transactions, overseeing error-free processing of cash, check, and credit card transactions.
  • Completed ordering, scheduling, KPI's, and development of store operations each week.

Team Member

Okie Soiree Mobile Bar Co.
10.2022 - Current
  • I worked with the owner of Okie Soiree to help introduce a coffee bar to the services they offer.
  • Helped source beans from a reliable coffee roaster, recommended coffee equipment, and train on coffee methods.
  • Prepare supplies and make sure we have adequate inventory for events.
  • Bartend weddings and various events.

Team Supervisor

Stella Nova
07.2019 - 08.2021
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Worked with team members to complete daily cleaning tasks and making sure the daily operations of the store were running smoothly.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Team Member

Stella Nova
04.2018 - 07.2019
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.

Education

High School Diploma -

Piedmont High School
Piedmont, OK
05.2020

Skills

  • Positive and Highly Motivated worker
  • Hospitality Focused
  • Operations Management
  • Team Leadership
  • Beverage Preparation
  • Cash Handling

Certification

State Food Safety - Food Manager Certification

References

  • Jake Swanson - VP of Operations, Stella Nova.

                   (405) 315-1849   jake@stellanova.com

  • Krista Cater - Development and Human Resources, Stella Nova.

                   (405) 830-0315   krista@stellanova.com

  • Dee Jones - Owner, Okie Soiree Mobile Bar Co.

                   (405) 408-2043

Timeline

Team Member

Okie Soiree Mobile Bar Co.
10.2022 - Current

General Manager

Stella Nova
08.2021 - 08.2024

Team Supervisor

Stella Nova
07.2019 - 08.2021

Team Member

Stella Nova
04.2018 - 07.2019

High School Diploma -

Piedmont High School

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Hannah Arms