Heart Roberts
Culver City
Summary
Adaptable and motivated professional with a background in sales and client service, now transitioning into film production with a focus on supporting crews as a Production Assistant. Skilled in communication, multitasking, and staying organized under pressure—strengths developed through hands-on, fast-paced work environments. Eager to contribute to sets with a strong work ethic, attention to detail, and a genuine passion for film and storytelling.
Overview
4
4
years of professional experience
Work History
Customer Retention Specialist
Internet Brands
El Seg
01.2024 - Current
- Identified at-risk accounts through data analysis and initiated appropriate action plans to prevent attrition.
- Provided customer service support to retain customers and address any inquiries or complaints.
- Assisted with onboarding process for new customers by providing guidance on product features, pricing structures.
- Generated reports on customer retention metrics such as churn rate, conversion rate.
Sales Representative
Stretch Lab
Venice
03.2024 - 12.2024
- Conducted an average of 8 in-person client meetings daily to develop and foster relationships.
- Coordinated and confirmed introductory classes for prospective clients.
- Managed front desk operations, ensuring a welcoming experience for visitors.
- Conducted facility tours to build relationships and assess client needs.
- Maintained personal sales performance, consistently hitting weekly and monthly sales goals.
- Promoted the club's mission as a premier fitness and wellness provider.
- Presented tailored service options to current and prospective members.
- Scheduled appointments to meet sales targets, following up on leads and missed classes.
- Assessed customer needs and communicated product features to enhance upselling.
- Cultivated an engaging shopping environment to promote customer loyalty.
- Demonstrated initiative in completing tasks efficiently to improve operations.
- Managed multiple customers concurrently, ensuring prompt service.
- Collaborated with team members to foster a culture of continuous improvement.
- Consistently achieved personal sales objectives and ranked on the sales leaderboard for multiple months.
Sales Associate
UNTUKit
Santa Monica
06.2023 - 04.2024
Sales Representative
Promenade Group
Santa Monica
01.2023 - 05.2023
Field Tech Sales Expert
Enjoy Technologies
Inglewood
08.2021 - 11.2022
- Made 60+ cold calls and follow-ups daily to engage key decision-makers.
- Excelled in full life-cycle sales techniques for SMB and SaaS markets.
- Maintained active engagement with leads until qualified for product demonstrations.
- Collaborated with Account Executives to effectively fill sales pipelines.
- Surpassed monthly quotas while participating in weekly coaching for ongoing skill development.
- Developed strong product knowledge to effectively address customer inquiries and drive sales.
- Completed intensive training to master industry knowledge and product offerings.
- Managed a designated territory from South to Central Los Angeles.
- Contributed to daily strategy meetings by helping establish clear objectives and policies to achieve targets.
- Generated new business and product consultations through inbound and outbound sales efforts and networking.
- Achieved $1,200 in daily sales, consistently doubling the quota of $600.
- Educated new and existing clients on product launches and updates.
- Processed orders and addressed customer inquiries in-person, via email, and over the phone to maximize service quality.
- Followed up with clients post-installation to assess service quality and customer satisfaction.
Education
Associate of Arts - Economics
Santa Barbara City College
Santa Barbara, CA05.2019
Bachelor of Arts - Business Economics
University of Minnesota - Twin Cities
Minneapolis, MNSkills
- Client Relationship
- Client Loyalty
- Empathy
- Problem solving
- Strong interpersonal skills
- Project coordination experience
- Dedicated team player
Timeline
Sales Representative
Stretch Lab
03.2024 - 12.2024
Customer Retention Specialist
Internet Brands
01.2024 - Current
Sales Associate
UNTUKit
06.2023 - 04.2024
Sales Representative
Promenade Group
01.2023 - 05.2023
Field Tech Sales Expert
Enjoy Technologies
08.2021 - 11.2022
Associate of Arts - Economics
Santa Barbara City College
Bachelor of Arts - Business Economics
University of Minnesota - Twin Cities