Heath Bastanzi
Machanic
Fall River,MA
Summary
Successful Owner/Operator with expertise in the performance industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals.
Overview
34
34
years of professional experience
Work History
Owner/Operator
Forced Fed Motorsports
05.2007 - Current
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed business plan, processes and procedures to provide superior Service to customers.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Foreman Technician
Courtesy Auto Group
04.2008 - 11.2016
- Inspected completed work to verify quality standards and compliance with criteria.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Checked equipment to determine if maintenance was required.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Established clear priorities and production quality standards.
- Verified completed projects met approved time, quality, and cost estimates.
- Addressed issues with employees and customers to manage healthy conflict resolutions.
- Conducted monthly meetings with employees to discuss safety issues, status and development.
- Scheduled job assignments for staff to monitor progress and performance.
Owner/Operator
The Drivers Seat
East Providence 30 Veterans Pkwy, RI
04.2006 - 04.2008
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Prepared annual budgets with controls to prevent overages.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed day-to-day business operations.
Shop Foreman
East Providence Mitsubishi
10.1999 - 07.2006
- Trained and coached employees to improve performance and skills.
- Oversaw maintenance and repair of shop equipment.
- Used hand and power tools, equipment, and instruments accurately.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
- Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of orders, operations, schedules and evaluations.
- Supervised ongoing daily production phases.
Education
GED -
East Providence High School
East Providence, RI01.1992
ASE - Automotive Technology
Rhode Island Trade Shop School
Providence, RI01.1992
Skills
- Cost Analysis and Savings
- Inventory Management
- Schedule Management
- Performance Improvement
- Cost Control
- Employee Development
- Sales Tracking
- Customer Service Management
- Department Oversight
- Customer-Oriented
- Dependable and Reliable
- Clean MVR
- Vehicle Maintenance
- Vehicle Inspections
Timeline
Foreman Technician
Courtesy Auto Group
04.2008 - 11.2016
Owner/Operator
Forced Fed Motorsports
05.2007 - Current
Owner/Operator
The Drivers Seat
04.2006 - 04.2008
Shop Foreman
East Providence Mitsubishi
10.1999 - 07.2006
GED -
East Providence High School
ASE - Automotive Technology
Rhode Island Trade Shop School
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