Heath Branson
Casper,WY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
23
23
years of professional experience
Work History
Graveyard Supervisor
Pilot Flying J Travel Center
06.2023 - 08.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
Swing Shift Supervisor
Stinker Stores
06.2019 - 06.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Upsold additional products and services to customers, increasing revenue.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Plumber's Apprentice
C K Mechanical
07.2018 - 10.2019
- Worked from drawings, sketches, or verbal instructions to install and modify plumbing systems.
- Assisted licensed plumbers in installation and repair of plumbing systems.
- Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
- Installed plumbing systems and fixtures in residential and commercial properties.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
Field Supervisor, BOP Testers
Greenes Energy Group
08.2013 - 04.2019
- Supervised field operations teams to complete projects within established timelines.
- Monitored employee performance for compliance with regulations and policies.
- Investigated issues and developed effective solutions.
- Met with customers to resolve issues and build productive relationships.
- Evaluated performance and progress, and made proactive adjustments.
- Supervised field operations teams to complete projects within established timelines.
- Mentored team members in best practices to increase sales performance.
Delivery Driver, Gas Plant Operator
Airgas
04.2007 - 09.2012
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Examined [Type] equipment and adjusted monitoring controls to maintain system integrity and peak operations.
Custodian, Bus Driver
Natrona County School Dist. #1
08.2000 - 05.2007
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Education
Associate of Applied Science - Automotive Engineering
Wyo Tech
Laramie, WY06.1991
High School Diploma -
Riverton High School
Riverton, WY05.1988
Skills
- Training and Development
- Inventory Oversight
- Customer Relations
- Complex Problem-Solving
- Social Perceptiveness
- Understanding Customer Needs
- Credit Card Payment Processing
- Managing Multiple Tasks
- Critical Thinking
- Active Listening
- Product Promotion
- Management of Personnel Resources
- Precise Mechanical Control
Timeline
Graveyard Supervisor
Pilot Flying J Travel Center
06.2023 - 08.2023
Swing Shift Supervisor
Stinker Stores
06.2019 - 06.2023
Plumber's Apprentice
C K Mechanical
07.2018 - 10.2019
Field Supervisor, BOP Testers
Greenes Energy Group
08.2013 - 04.2019
Delivery Driver, Gas Plant Operator
Airgas
04.2007 - 09.2012
Custodian, Bus Driver
Natrona County School Dist. #1
08.2000 - 05.2007
Associate of Applied Science - Automotive Engineering
Wyo Tech
High School Diploma -
Riverton High School
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