Summary
Overview
Work History
Education
Skills
Timeline
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Heath Campbell

Rowlett,Texas

Summary

Dynamic leader with a proven track record at Sammylou's Homecooking and BBQ, adept in small business operations and staff leadership. Excelled in optimizing menu offerings and enhancing customer loyalty, significantly boosting repeat business. Skilled in health code compliance and financial planning, ensuring top-notch service and operational efficiency.

Knowledgeable [Desired Position] with solid foundation in restaurant management and business operations. Successfully led team to deliver exceptional dining experiences and streamline back-of-house processes. Demonstrated expertise in staff training and inventory management, ensuring high standards of quality and service.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

30
30
years of professional experience

Work History

Restaurant Owner

Sammylou's Homecooking and BBQ
04.2018 - Current
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Supervised daily activities of restaurant and [Number] employees.
  • Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.

Assistant Restaurant Manager

Peggy Sue BBQ
11.1997 - 02.2017
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
  • Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
  • Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.

Food Waiter

Good Eats Diner
01.1995 - 02.1997
  • Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
  • Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
  • Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
  • Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
  • Streamlined communication between the front-of-house and back-of-house teams to minimize errors and delays in service.
  • Participated in team meetings, providing feedback on service improvements and sharing best practices with colleagues.
  • Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
  • Contributed to positive guest experiences by accommodating special requests and dietary restrictions whenever possible.
  • Ensured accurate billing procedures, handling cash transactions efficiently, and processing credit card payments securely.
  • Fostered a welcoming environment for all guests through attentive service, anticipating needs before they arise.

Education

Bachelor of Arts - History

UTD
Dallas
05-2007

High School Diploma -

Skyline Highschool
Dallas, TX
05-1987

Skills

  • Menu development
  • Small business operations
  • Food presentation
  • Staff leadership
  • Cost control
  • Financial planning
  • Staff hiring
  • Health code compliance
  • POS system operation
  • Online ordering management
  • Schedule coordination
  • Marketing strategy implementation
  • Budget monitoring

Timeline

Restaurant Owner

Sammylou's Homecooking and BBQ
04.2018 - Current

Assistant Restaurant Manager

Peggy Sue BBQ
11.1997 - 02.2017

Food Waiter

Good Eats Diner
01.1995 - 02.1997

Bachelor of Arts - History

UTD

High School Diploma -

Skyline Highschool

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Heath Campbell