Heath Coblentz
Williston,FL
Summary
Accomplished General Manager with a proven track record at m multiple restaurants, adept in business management and customer engagement. Excelled in elevating sales figures through strategic labor management and inventory control. Demonstrated exceptional teamwork and collaboration, ensuring high levels of customer satisfaction and employee retention. Achieved significant growth by prioritizing cost control and operational efficiency. As well as, Knowledgeable with diverse background in sales and interior design. Proven ability to develop and maintain client relationships, delivering tailored solutions that enhance customer satisfaction. Demonstrated expertise in design consultation and space planning, ensuring functional and aesthetic outcomes.
Overview
13
13
years of professional experience
Work History
Sales Consultant, Interior Design
Hudson's Furniture
01.2022 - Current
- Presented meticulous design proposals using 2D/3D visualization software, allowing clients to easily envision the final outcome of the project.
- Developed long-lasting relationships with clients through exceptional customer service and follow-up communications.
- Streamlined project timelines through effective coordination with vendors, suppliers, and contractors.
- Elevated overall aesthetic appeal of various spaces with thoughtful selection of furniture pieces that maximized functionality without sacrificing style.
- Proactively resolved any issues or concerns raised by clients during the course of projects while maintaining professionalism at all times.
- Expanded clientele base by actively participating in networking events and building connections within the industry.
- Continuously updated personal knowledge of industry trends, product innovations, and new technologies through ongoing professional development opportunities.
General Manager
Winghouse Bar & Grill
12.2016 - 12.2022
- Oversee employee work in front and back of house to ensure compliance with company policies, regulations, and food safety guidelines.
- Performed facility walk-throughs to assess cleanliness and preparedness at beginning and end of shifts.
- Complete restaurant opening and closing procedures and manage deposits.
- Produce monthly reports detailing sales trends and forecasts, and P&L review.
- Consistently exceed daily, weekly, and monthly sales targets while maintaining costs and keeping employee turnover low.
- Executed and oversaw ordering of COG including (Food,BWL, and supplies) while meeting and exceeding our prime cost target.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed staff schedules and maintained adequate coverage for all shifts.
Restaurant General Manager
Pizza Hut
01.2012 - 12.2016
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Oversaw food preparation and monitored safety protocols.
Education
High School Diploma -
Williston High School
Williston, FL05.2004
Skills
- Teamwork and Collaboration
- Multitasking Abilities
- Inventory Management
- Cost Control
- Labor Management
- Customer Engagement
- Scheduling Coordination
- Employee Retention
- Budget Planning
- Business Management
- Organization and prioritization
Timeline
Sales Consultant, Interior Design
Hudson's Furniture
01.2022 - Current
General Manager
Winghouse Bar & Grill
12.2016 - 12.2022
Restaurant General Manager
Pizza Hut
01.2012 - 12.2016
High School Diploma -
Williston High School
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