Heath Edie
Moore
Summary
Results-driven professional with extensive experience in production support and cross-functional collaboration. Known for developing effective troubleshooting protocols and enhancing customer support strategies to drive satisfaction and efficiency.
Proven track record in production support, efficiency improvement, and solutions development. Skilled in data analysis and customer support, enhancing team collaboration and troubleshooting protocols.
Overview
30
30
years of professional experience
Work History
National Application Engineer
Harvey Performance Company
OKC
10.2016 - Current
- Designed and optimized application systems for enhanced performance and reliability.
- Collaborated with cross-functional teams to integrate customer feedback into product development processes.
- Conducted comprehensive technical training sessions for internal staff and clients on software applications.
- Developed troubleshooting protocols, improving response time to customer inquiries and issues.
- Mentored junior engineers in best practices for application design and problem-solving techniques.
- Assisted sales teams with pre-sales technical support, helping close deals with prospective clients effectively.
- Visited clients to determine feasibility, analyze requirements and provide solution suggestions.
- Developed proposals and pricing for large- and small-scale manufacturing products.
- Generated target accounts sales objectives, opportunities and projection reports to prioritize work.
Director of Sales and Market Development
Combined Insurance
OKC
10.2006 - 10.2016
- Developed strategic sales plans to enhance market penetration and drive revenue growth.
- Led cross-functional teams to execute successful product launches and marketing campaigns.
- Analyzed market trends and competitor activities to identify new business opportunities.
- Mentored sales staff, fostering professional development and improving team performance.
- Managed and trained over 100 agents to be the top producing market in the country.
SR Machinist
Halliburton Energy Services
Duncan, OK
10.1996 - 10.2006
- Operated and maintained CNC machining equipment for precision fabrication of components.
- Collaborated with engineering teams to optimize machining processes and improve product quality.
- Led training programs for junior machinists on safety protocols and equipment operation.
- Developed work instructions to enhance efficiency and standardize machining practices.
- 8 years of machining experience with 2 years off quality control as a CMM operator
Education
Associate of Science - Business
University of Oklahoma
Norman, OKSkills
- Production support
- Efficiency improvement
- Solutions development
- Data analysis
- Customer support
- Teamwork
- End user support
Accomplishments
As the Director of Sales for Corehog, we grew 50% year after year until we sold to Harvey Performance Company in 2021. For the past 5 years, I have personally sold over 1M a year in new Corehog business, while maintaining our top 20 customers with technical support and customer relations.
Timeline
National Application Engineer
Harvey Performance Company
10.2016 - Current
Director of Sales and Market Development
Combined Insurance
10.2006 - 10.2016
SR Machinist
Halliburton Energy Services
10.1996 - 10.2006
Associate of Science - Business
University of Oklahoma