Heath Galyon
Vadnais Heights
Summary
Globally experienced and growth-driven senior leader with a proven track record in customer and partner success, SaaS professional services, and solution delivery. Recognized for building trusted relationships, leading high-performing teams, and driving operational excellence aligned to strategic business objectives. Entrepreneurial and results-oriented, with deep expertise in scaling global programs, increasing retention, and enabling sustainable Rule of 40 growth through partner enablement, delivery assurance, and transformative leadership.
Overview
29
29
years of professional experience
Work History
Vice President, Partner Success
Vendavo
01.2025 - 04.2025
- Laid the foundation for Vendavo’s Partner Success (Delivery Assurance) organization to drive scalable, high-quality partner-led delivery
- Led the end-to-end development and launch of a modern co-delivery program aligned with strategic growth objectives
- Built and operationalized the Partner Success function, defining its charter, operating model, and go-to-market engagement with delivery and alliances
- Developed and implemented the 'crawl-walk-run' co-delivery framework to accelerate partner maturity and delivery confidence
- Created the Partner Delivery Readiness Matrix and an associated Risk Management Framework to vet, enable, and monitor delivery partners
- Oversaw daily partner operations, running the business while simultaneously building long-term program infrastructure
- Collaborated cross-functionally with Training, Support, Sales, and Services to align enablement, lab environments, and partner expectations
- Helped secure and activate Big Five partnerships, embedding accountability models and joint delivery processes & tooling to ensure quality outcomes
Vice President, Service Operations
Vendavo
09.2023 - 12.2024
- Transformed Vendavo’s Professional Services operations to scale delivery, improve forecasting, and drive partner accountability across a global services ecosystem
- Led FP&A and managed the full PS budget, aligning financial planning with delivery goals and business growth targets
- (improved GM % by 7%)
- Owned global demand and capacity management, enabling accurate forecasting, improved resource utilization, and faster time-to-staff
- Established vendor and staff-augmentation governance, overseeing rate management, partner performance, and resource pipeline across key accounts
- Served as the escalation point for all staffing-related risks, driving quick resolution through cross-functional coordination
- Designed and implemented scalable tooling and workflows, including BI dashboards and OpenAir enhancements, RevRec modernization, demand & capacity planning, booking process enhancements, and delivery visibility
- Drove operational maturity by standardizing delivery processes and strengthening coordination between PS, Sales, and Finance
- Promoted to lead a new Partner Success program
Senior Director, Global Partner Success
Optimizely
03.2021 - 06.2023
- Built and defined Optimizely's Global Partner Success program to drive technical enablement, delivery assurance, operational support and customer satisfaction across a global partner ecosystem
- The Partner Success program contributed to strengthening delivery quality, reducing customer churn, and improved partner-led customer outcomes across a global network
- Partnered with the CCO and CPO to develop the business case and launch a global Partner Success function, addressing a portfolio of >600+ solution partners who was responsible for ~75% of the SaaS revenue
- Built and led a high-performing global team of 5 Partner Success Managers across the US, UK, Sweden, & Australia
- I started to review UAE for the next region for the PSM role
- Developed and operationalized the Solution Partner Onboarding and Risk Playbooks, resulting in 34 global new partner onboardings in 2022
- Improved customer retention by mitigating partner-related delivery risks, achieving strong GDR/NDR performance in collaboration with Customer Success
- Led the Partner Technical QBR process, enhancing partner accountability and customer delivery health
Senior Director, B2B Partner Success
Optimizely
03.2019 - 03.2021
- Led partner strategy and performance for all B2B Commerce Cloud solution partners in North America
- Managed 10 strategic partners, modernizing delivery frameworks and implementation practices to improve quality and customer satisfaction
- Onboarded new B2B partners to expand delivery capacity and strengthen regional market coverage
- Acted as partner escalation point, resolving delivery issues that impacted retention and renewals
- Served as internal advocate for partner-driven product feedback and roadmap alignment
Client Services Lead / Customer Success
Slalom
01.2018 - 12.2018
- Drove account growth and solution delivery across key enterprise clients by aligning business needs with technology outcomes, resulting in measurable customer success and strategic expansion
- Led end-to-end account management, including opportunity development, proposal creation, stakeholder alignment, and project delivery oversight
- Generated new business through consultative relationship-building, contributing to net-new client wins and revenue growth
- Example initiatives include:
- UnitedHealth Group: Co-authored a strategic whitepaper on healthcare API monetization, positioning APIs as value-based levers for innovation and improved patient care
- Apple: Directed the successful delivery of a complex iTunes currency conversion initiative for an international market, aligning payment cards and local carrier integrations across 40+ global stakeholders, ensuring seamless platform compliance and customer experience continuity
Technical Enablement (TE) Practice Lead
Slalom
09.2016 - 01.2018
- Tasked with building and scaling a new Technical Enablement practice to drive solution quality, partner collaboration, and strategic capability development across the Minneapolis market
- Conducted a full practice assessment and delivered a future-state roadmap that aligned technical offerings with financial growth targets
- Transformed the talent model by transitioning from generalist resources to a team of certified solution architects, increasing delivery quality and client confidence
- Established strategic partnerships with AWS and Dell Boomi to enhance go-to-market capability and expand project opportunities
- Led client engagements while building the practice, delivering outcomes in CPQ, data governance, operating model modernization, and IT security policy optimization
Chief Operating Officer (COO)
FPX, Inc.
12.2013 - 02.2016
- Led company-wide operations across Customer Success, Professional Services, Product, Finance, and HR
- Partnered with the CEO to drive strategic growth and operational maturity, directly contributing to FPX’s successful exit
- Scaled operations to support contract revenue growth, aligning people, process, and technology to business KPIs
- Modernized the Professional Services model, improving adoption, ROI, and renewal rates—establishing a profitable, high-margin business unit
- Built a partner delivery network to address resource constraints and accelerate delivery capacity
- Achieved SOC II compliance, implemented ITIL frameworks, and led SaaS cloud migration to enhance scalability and enterprise-readiness
- Delivered 30+ major product releases, repositioning FPX as a market leader in B2B CPQ
- Introduced Balanced Scorecard methodology to align strategy, execution, and performance measurement
- Launched a 'Customer for Life' program, improving NPS and retention across a Fortune 500 client base
- Operational improvements and sustained growth helped position FPX for a successful strategic exit
Vice President, Professional Services
FPX, Inc.
05.2013 - 12.2013
- Recruited to lead and transform the global Professional Services organization, overseeing full P&L and delivery operations
- Restructured the delivery model, addressing quality gaps, improving utilization, and instituting management controls
- Established a formal PMO with scalable governance, metrics, and delivery consistency across enterprise SaaS implementations
- Introduced a customer-centric service culture that drove retention and expansion through reliable, high-quality engagements
- Supported strategic sales efforts by providing delivery assurance and implementation planning during deal cycles
- Promoted to COO based on transformative leadership impact and operational execution
Vice President, Professional Services
Merkle
06.2012 - 05.2013
Service Delivery Executive
SunGard Availability Services
10.2009 - 06.2012
IT Management Consulting Principal
Daugherty Business Solutions
10.2008 - 06.2009
Director of Technology Services
CMS Direct
01.2006 - 10.2008
Senior Account /Customer Success Manager, Technical Architecture Manager, Business Operations Manager
Accenture LLP
06.1996 - 12.2005
Education
BS - Computer Science
University of Michigan – Dearborn
01.1996
Skills
- Customer Success & Retention
- Partner Enablement & Delivery Assurance
- Operational Model & Strategy Development
- Team leadership
- Process optimization
- Technical enablement
- Growth planning
- Resource allocation
- Visionary leadership
- Profit and loss management
- Crisis management
- Financial planning & Budgeting / Cost Control
- Risk management
Personal And Community Information
- Loving husband and father of 3 wonderful adult children,
- City of St. Anthony Planning Commissioner, 1 3-year term,
- President of St. Anthony Football Sports Booster, 1-year term,
- Youth Football Head Coach, 2006 – 2013,
- Youth Soccer Head Coach, 2008 – 2012,
- YMCA Adventure Guide head navigator and band leader,
- Church Mission Trips
Continuous Education
- ITSM: ITIL Certified - Foundations V.3
- Slalom: DISC Certified
- LIFT (Leadership Coaching /Mentoring Training)
- AMA Institute: Information Technology Project Management
- Learning Tree: Negotiation Skills
- Speakeasy Inc: Talk so People Listen
- The Impact of Your Content
- Security & Controls: SOC 3 compliance
- Technology Skills: Balance Scorecard Training and Assessment
- ISACA: COBIT 4.1
Industries Served
- IT Consulting / Professional Services
- SaaS Product Solutions: CMS, CPQ, & Pricing
- Software / Product Development
- ECommerce / Marketing / Retail / Catalog
- Managed Services / Hosting
- Telecommunications
Timeline
Vice President, Partner Success
Vendavo
01.2025 - 04.2025
Vice President, Service Operations
Vendavo
09.2023 - 12.2024
Senior Director, Global Partner Success
Optimizely
03.2021 - 06.2023
Senior Director, B2B Partner Success
Optimizely
03.2019 - 03.2021
Client Services Lead / Customer Success
Slalom
01.2018 - 12.2018
Technical Enablement (TE) Practice Lead
Slalom
09.2016 - 01.2018
Chief Operating Officer (COO)
FPX, Inc.
12.2013 - 02.2016
Vice President, Professional Services
FPX, Inc.
05.2013 - 12.2013
Vice President, Professional Services
Merkle
06.2012 - 05.2013
Service Delivery Executive
SunGard Availability Services
10.2009 - 06.2012
IT Management Consulting Principal
Daugherty Business Solutions
10.2008 - 06.2009
Director of Technology Services
CMS Direct
01.2006 - 10.2008
Senior Account /Customer Success Manager, Technical Architecture Manager, Business Operations Manager
Accenture LLP
06.1996 - 12.2005
BS - Computer Science
University of Michigan – Dearborn
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