Heath Gross
Potomac Paint & Design Center
Washington,DC
10
years of professional experience
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Work History
Assistant Manager
3 Years 8 Months- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Design Consultant
2 Years 6 Months- Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
- Developed innovative design concepts to meet clients'' unique needs and preferences.
- Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail.
- Optimized space planning for improved functionality in both residential and commercial spaces.
Shift Manager/Key Holder
2 Years 5 Months- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
Merchandise Associate
2 Years 11 Months- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
Education
Associate of Science - Business Administration
Skills
Customer service
Money handling
Team leadership
Decision-making
Timeline
Assistant Manager
Potomac Paint & Design Center
02.2023 - CurrentRead More
Design Consultant
Monarch Paint & Design Center
08.2020 - 02.2023Read More
Shift Manager/Key Holder
P.F. Chang's Bistro
03.2018 - 08.2020Read More
Merchandise Associate
Food Lion
04.2015 - 03.2018Read More
Brightpoint Community College
Associate of Science from Business Administration
Read More