Summary
Overview
Work History
Education
Skills
Timeline
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Heath Gross

Washington,DC

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Potomac Paint & Design Center
02.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Design Consultant

Monarch Paint & Design Center
08.2020 - 02.2023
  • Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
  • Developed innovative design concepts to meet clients'' unique needs and preferences.
  • Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail.
  • Optimized space planning for improved functionality in both residential and commercial spaces.

Shift Manager/Key Holder

P.F. Chang's Bistro
03.2018 - 08.2020
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.

Merchandise Associate

Food Lion
04.2015 - 03.2018
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.

Education

Associate of Science - Business Administration

Brightpoint Community College
Richmond, VA
07-2022

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making

Timeline

Assistant Manager

Potomac Paint & Design Center
02.2023 - Current

Design Consultant

Monarch Paint & Design Center
08.2020 - 02.2023

Shift Manager/Key Holder

P.F. Chang's Bistro
03.2018 - 08.2020

Merchandise Associate

Food Lion
04.2015 - 03.2018

Associate of Science - Business Administration

Brightpoint Community College

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