Heath Harrison
Bixby,OK
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
General Manager
Webco Industries
Sand Springs, OK
06.2018 - 12.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Supervised employees through planning, assignments, and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Led employee evaluations with constructive feedback to boost performance.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Developed service and sales strategies to improve retention and revenue.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Designed sales and service strategies to improve revenue and retention.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Oversaw product development initiatives from concept through completion stages.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Forecasted customer demand to set prices or credit terms for goods or services.
Product Manager
Webco Industries
Sand Springs, OK
01.2012 - 06.2018
- Lead inside sales meetings to outline projected goals and marketing campaigns.
- Actively managed $50 MM in gross sales from business-to-business and inside sales.
- Supervised 4 inside sales reps, managed daily performance and provided feedback to increase productivity.
- Hired, trained and managed diverse group of inside and outside sales representatives.
- Communicated commissions, sales promotions, independent business strategies and other critical information and escalated areas of concern to company business leaders.
- Negotiated prices and sales contracts.
- Developed and optimized demonstrations to best connect with prospects and encourage sales.
- Pursued sales goals with competitive approach and attitude of continuous improvement.
- Used Excel to document weekly sales, expenses and other pertinent financial information.
- Analyzed market competition and created sales forecasts.
- Assisted Inside Sales Representatives by listening in on customer calls and suggesting techniques to close sales.
- Led sales process for [Type] clients in development, implementation and direction of concepts and solutions.
- Engaged customers with effective and persuasive communication skills to build interest and close sales.
- Communicated with sales department and account executives to update account information.
- Supported local sales teams with customer meetings and account plans based on strategies.
- Stayed current on competitor sales, prices and products.
- Coordinated sales efforts with team members to effectively cover market and deliver results.
- Produced sales and productivity reports.
- Developed new business and managed sales cycle by maintaining active schedule of appointments and prospecting calls.
- Achieved or exceeded personal sales goals on consistent basis.
- Brought motivation and energy to sales floor, creating positive and fun atmosphere.
- Used sales forecasting and strategic planning to verify sales and profitability of products, lines and services.
Inside Sales
Webco Industries
Sand Springs, OK
07.2006 - 01.2012
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Maintained detailed records of customer interactions, orders and account status updates.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Established relationships with key decision makers at target companies.
- Contacted new and existing customers to discuss product and service solutions.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Delivered superior customer support to improve account retention rate.
- Assisted in resolving customer complaints in a prompt manner.
- Collaborated with team members to determine strategic sales approaches.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Leveraged computer system to input customer orders and pricing information.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Monitored competitor activities and recommended changes accordingly.
- Listened to customer needs to identify and recommend best products and services.
Education
BBA - General Business & Marketing
Oklahoma State University
Stillwater, OK05-2008
High School Diploma -
Charles Page High School
Sand Springs, OK05-2002
Skills
- Workflow Planning
- Vendor Sourcing
- Schedule Management
- Project Management
- Contract Negotiations
- Sales
- Supply Chain Management
- Business Administration
- Branding
- Customer Retention
- Business Development
- Customer Relationship Management
- Account Management
- P&L Management
- Program Administration
- Inventory Control
- Employee Development
- Strategy
- Product Costing
- Market Analysis
- Leadership and Team Building
- Market Growth
- Strategic Planning
- Leader
- Leadership
- Communication Skills
Timeline
General Manager
Webco Industries
06.2018 - 12.2023
Product Manager
Webco Industries
01.2012 - 06.2018
Inside Sales
Webco Industries
07.2006 - 01.2012
BBA - General Business & Marketing
Oklahoma State University
High School Diploma -
Charles Page High School
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