Heath Hester
Tulsa
Summary
Dynamic Technical Support Representative Level 2 with a proven track record at 360 Payments, excelling in customer service and troubleshooting. Adept at utilizing remote support tools and maintaining product knowledge to resolve issues efficiently. Recognized for training new staff and enhancing support delivery, fostering a collaborative team environment.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Technical Support Representative
360 Payments
Tulsa
03.2024 - Current
- Troubleshot inquiries related to software and hardware issues promptly.
- Utilized remote login tools to assist clients with technical questions.
- Resolved escalated customer service issues efficiently.
- Guided customers through setup processes for Payment Gateways and devices.
- Trained new staff on support tools, basic troubleshooting, and customer interaction techniques, enhancing overall team competency.
- Maintained knowledge of product updates and industry trends to enhance support delivery.
- Documented support interactions in ticketing system, ensuring quick access for future reference and consistent service.
- Researched product-related issues, identified solutions, and communicated accurate information to customers, improving resolution rates.
Delivery Driver
Doordash
Tulsa
01.2020 - Current
- As a Delivery Driver for Doordash, I successfully provided prompt and reliable delivery services to customers, ensuring timely and accurate deliveries.
- Utilized strong navigation skills and knowledge of local areas to efficiently plan delivery routes and minimize delivery times.
- Safely operated a vehicle to pick up and deliver orders, following all traffic laws and ensuring the security of the delivered items.
- Demonstrated excellent customer service skills and maintained a professional and courteous demeanor while interacting with customers.
- Communicated with customers to confirm delivery details, address any concerns or special instructions, and provide updates on delivery status.
- Achieved status of Top Dasher through consistent high performance in deliveries.
- Received 5-star rating based on 32 customer reviews reflecting quality service.
- Demonstrated punctuality by arriving on time or early for 94% of deliveries.
Pizzaiolo/Cook
Andolini's
Jenks
01.2022 - 01.2024
- As a skilled Pizzaiolo/Cook at Andolinis Pizzeria, I demonstrated expertise in preparing and cooking a variety of pizzas and Italian dishes.
- Prepared fresh dough, toppings, and sauces, creating diverse pizza varieties to meet customer preferences.
- Managed cooking times and temperatures to produce perfectly cooked pizzas with crispy crusts and melted toppings.
- Revitalized the pizza production process through the implementation of an efficient assembly line system, resulting in a notable reduction of average ticket times from thirty minutes to twelve.
- Employed culinary techniques to craft visually appealing meals, enhancing food quality and contributing to customer satisfaction.
- Coordinated with kitchen staff to ensure timely food preparation and delivery in a fast-paced environment.
- Operated and maintained kitchen equipment, including ovens, dough mixers, and food processors, to ensure efficient and safe food preparation.
- Maintained cleanliness and organization in the kitchen, including proper storage of ingredients, utensils, and equipment.
Assistant Manager
Rise
Tulsa
01.2021 - 01.2022
- Spearheaded the creation of staff schedules, ensuring optimal workforce allocation.
- Coordinated truck orders from suppliers including US Foods and Coca-Cola, ensuring timely delivery and stock availability.
- Oversaw meticulous opening and closing procedures for the restaurant, ensuring operational efficiency.
- Managed crew to promote collaboration and enhance team dynamics, contributing to a positive work environment.
- Maintained and enforced stringent standards for general store cleanliness.
- Assumed General Manager role temporarily, leading operations and maintaining service standards during transitional period.
Crew Trainer
McDonald's
Rosenberg
04.2016 - 12.2019
- As a Crew Trainer at McDonald's, I played a key role in training and developing new team members, ensuring they were equipped with the necessary skills to provide excellent customer service and maintain high operational standards.
- Demonstrated strong leadership abilities and effective communication skills to effectively train and mentor team members.
- Trained new crew members on company policies, procedures, and operational tasks, including food preparation, customer service, and cleanliness standards.
- Provided ongoing coaching and feedback to team members, identifying areas for improvement and implementing training strategies to enhance performance.
- Demonstrated strong knowledge of menu items, ingredients, and preparation methods, assisting customers with menu selection and addressing any questions or concerns.
- Maintained cleanliness and organization in the restaurant, ensuring compliance with food safety and sanitation regulations.
- Assisted with various operational tasks, including cashiering, food preparation, and maintaining inventory levels.
Education
High school diploma -
BF Terry High School
Rosenberg, TX06.2018
Skills
- Customer support
- Technical troubleshooting
- Remote support tools
- Microsoft Windows expertise
- Operating systems management
- Network troubleshooting
- Active Directory
- Group Policy
- Payment processing
Certification
CompTIA A+, 01/17/24, 01/17/27, CLXZ1G361BF41W91, http://verify.CompTIA.org
Labs
Windows Server 2019 Virtual Lab, Created a virtual Windows Server 2019, created a few users, and adjusted permissions for specific users in Active Directory. Responsible for creating the virtual environment and configuring the networking and security settings.
Timeline
Technical Support Representative
360 Payments
03.2024 - Current
Pizzaiolo/Cook
Andolini's
01.2022 - 01.2024
Assistant Manager
Rise
01.2021 - 01.2022
Delivery Driver
Doordash
01.2020 - Current
Crew Trainer
McDonald's
04.2016 - 12.2019
High school diploma -
BF Terry High School