Heath Hoogendoorn
Chandler,AZ
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Motivated business professional bringing 20 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Veteran brick layer with top-level skills in masonry. Likeable personality and customer-focused background coupled with expertise in fireplaces. Ready to tackle new challenges and build success with exciting organization. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner
Hot Ones Installations
Chandler, Arizona
03.2020 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Maintained up-to-date administrative records to monitor operational conditions.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Generated revenues yearly and effectively capitalized on industry growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Assistant Superintendent
Katerra
Scottsdale, Arizona
03.2019 - 03.2020
- Supervised staff by checking work against project expectations.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Maintained strong working knowledge of all aspects related to renovation.
- Developed outstanding skills in outreach and smartsheet as result of advanced educational job training.
- Managed complete construction process to maximize quality, cost-controls and efficiency.
- Supported project coordination and smooth workflow by coordinating materials, inspections and contractor actions.
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Maintained safety onsite and upheld all OSHA regulations by conducting safety meetings and inspections.
- Managed 100+ carpenters, cabinet, flooring, window, painter, etc workers when performing duties in line with local and national building codes in all areas of construction.
Branch Manager
Earthcore Industries
Phoenix, Arizona
10.2012 - 03.2019
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Gathered and reviewed customer feedback to improve operations.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Protected company assets with strategic risk management approaches.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Generated dramatic improvements across entire sales cycle.
Lead Foreman
Earthcore Industries
Phoenix, Arizona
04.2008 - 03.2013
- Performed troubleshooting procedures to diagnose malfunctions.
- Assigned tasks and monitored completion of work to full satisfaction of company standards and customer requirements.
- Set up and managed maintenance contracts with customers.
- Organized and delivered supplies for each job.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Established clear priorities and production quality standards.
- Reviewed project details to specify correct materials and equipment for job sites.
- Checked equipment to determine if maintenance was required.
- Verified completed projects met approved time, quality and cost estimates.
- Communicated daily with vendors to keep project fully operational.
- Meticulously tracked parts and equipment used on each job site.
- Reworked positions and workflow based on individual abilities and production targets.
- Set and revised production schedules to meet changing demands.
- Evaluated incoming materials for quality and amounts ordered.
- Maintained zero site accidents and lost work days for 5 years.
Education
Criminal Justice
Maricopa Community Colleges - Glendale Community College
Glendale, AZHigh School Diploma -
Winslow High School
Winslow, AZ1995
Skills
- Budget Control
- Supplier Monitoring
- Finance and Accounting Oversight
- Assignment Delegation
- Performance Assessment
- Decision Making
- Staff Scheduling
- Employee Motivation
- Customer Service Management
- Team Leadership
- Sales Tracking
- Records Organization and Management
- Problem Anticipation and Resolution
- Focus and Follow-Through
- Business Leadership
- Cost Reduction
- Quality Assurance
- Goal Setting
- Policy Development and Enforcement
- Sales Promotion
- Originality and Creativity
- Department Oversight
- Verbal and Written Communication
- Training Management
- Mathematical Calculation and Reasoning
- Inventory Tracking and Management
- Materials Planning and Logistics
- Presentation Development and Delivery
- Content Workflow
- Product Transportation
- Direct Sales
- Customer Relations
- Payroll Administration and Timekeeping
- Process Development and Streamlining
- Desktops, Laptops and Mobile Devices
- Word Processing
- Database Maintenance
- Information Security
- Purchasing Leadership
- Deadline Management
- Calendar Management
- Multitasking and Prioritization
- Sales Coaching
- Data Analysis
- Needs Assessment
- Market and Competitor Research
- Price Structuring
- Business Forecasting
Certification
OSHA 30
Licensed Contractor
Timeline
Owner
Hot Ones Installations
03.2020 - Current
Assistant Superintendent
Katerra
03.2019 - 03.2020
Branch Manager
Earthcore Industries
10.2012 - 03.2019
Lead Foreman
Earthcore Industries
04.2008 - 03.2013
Criminal Justice
Maricopa Community Colleges - Glendale Community College
High School Diploma -
Winslow High School