Heath Horne
Gainesville
Summary
Results-driven Packaging Graphics Manager with extensive experience in project management and team leadership. Proven ability to streamline processes, mentor teams, and achieve significant cost reductions while maintaining high-quality standards across all substrates and materials.
Overview
30
30
years of professional experience
Work History
Manager, Packaging Graphics
THE COCA-COLA COMPANY
Atlanta, GA
07.2017 - Current
- Manage Packaging Graphics for the Hydration and Sports Brands from creative ideation to final printed product.
- Proficient in Adobe Platforms, Illustrator, Powerpoint, Word, Excel, Esko Systems, Workfront.
- Provides Color Management and Quality across all substrates from Corrugate through Aluminum by attending Press Runs and providing feedback while press side.
- Lead and participate in cross-functional teams to ensure Packaging Graphics were correct and met company and government regulations.
- Manages relationship with outside vendors to ensure artwork was kept on schedule.
- Requested and Compiled Regulatory, UPC and specifications for Packaging graphics success.
- Spearheaded cost-reduction projects, achieving significant savings while maintaining quality standards.
- Mentored junior managers, fostering a culture of continuous improvement and accountability.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Led and participated in cross-functional teams to enhance Packaging Graphics operational efficiency and streamline processes.
- Analyzed market trends to inform strategic decisions and drive product innovation.
- Fostered strong relationships with key stakeholders to align initiatives with business objectives.
Onsite Information Specialist
THE COCA-COLA COMPANY Via Schawk
Atlanta, GA
05.2014 - 07.2017
- Managed information retrieval and dissemination processes to enhance data accessibility for stakeholders.
- Developed and maintained databases to streamline information management and reporting systems.
- Conducted training sessions for staff on effective use of information systems and tools.
- Collaborated with cross-functional teams to refine workflows and improve data accuracy.
- Led efforts to implement new technologies that improved operational efficiency in information management.
- Assisted patrons with complex research inquiries, providing expert guidance and personalized support throughout the process.
- Prepared reports by collecting, analyzing, and summarizing information.
- Streamlined data retrieval processes for faster response times and increased customer satisfaction.
- Developed comprehensive research guides for specific subjects, assisting users in locating relevant materials efficiently.
- Achieved client confidence and protected operations by keeping information confidential.
- Enhanced the accuracy of search results with regular database maintenance, updates, and quality control measures.
- Identified project requirements by establishing personal rapport with potential and existing clients.
- Resolved retrieval problems by customizing design to meet requirements.
- Resolved customer problems and complaints.
- Compiled information from files and research to satisfy information requests.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Analyzed data to provide insights for operational improvements and strategic initiatives.
- Coordinated information dissemination across departments, ensuring timely updates and compliance.
Onsite Manager - Kimberly Clark Professional
Schawk
Roswell, GA
11.2012 - 05.2015
- Coordinated daily operations across multiple teams to ensure efficient workflow and resource allocation.
- Implemented process improvements that enhanced operational efficiency and reduced downtime.
- Mentored junior staff on best practices for site management and conflict resolution techniques.
- Developed training materials to onboard new employees, improving retention and job performance.
- Managed scheduling and staffing needs to optimize productivity across onsite operations.
- Conducted regular performance evaluations, providing constructive feedback to enhance team effectiveness.
- Collaborated with upper management to align operational strategies with organizational goals.
- Conducted post-project evaluations to identify areas for improvement and implemented changes as needed for future projects.
- Monitored project progress closely, making adjustments as necessary to keep timelines on track without sacrificing quality or safety standards.
- Streamlined onsite operations for increased efficiency, implementing new processes and organizational systems.
- Ensured accurate documentation of all aspects of each project was maintained throughout the duration of the assignment.
- Oversaw procurement of materials and equipment, ensuring availability when needed to prevent delays or disruptions in workflow.
- Implemented risk mitigation strategies during project planning stages to minimize potential issues down the line.
- Enhanced client satisfaction by consistently meeting project deadlines and maintaining clear communication throughout the project lifecycle.
- Demonstrated adaptability by managing multiple projects concurrently while maintaining superior performance levels across all jobsites.
- Facilitated collaboration between cross-functional teams, supporting successful project outcomes through effective teamwork.
- Mentored junior staff members, providing guidance on best practices in onsite management for their professional development.
- Resolved conflicts among team members, fostering a positive work environment conducive to productivity.
- Collaborated with other departments within the organization to share knowledge and resources as needed for better overall efficiency.
- Improved overall productivity by continually evaluating and adjusting processes to optimize performance.
- Developed strong relationships with clients, resulting in repeat business and excellent referrals.
- Managed daily onsite activities, ensuring quality workmanship and adherence to safety protocols.
- Regularly updated stakeholders on project status through detailed reports and presentations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed daily clerical tasks to ensure office efficiency and accuracy.
- Implemented improvements in data entry processes, enhancing overall accuracy.
- Trained new team members on office procedures and software systems.
- Developed standard operating procedures to streamline workflow efficiency.
- Collaborated with cross-functional teams to support project initiatives effectively.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Optimized office space usage, arranging workstations to maximize productivity.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
- Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Facilitated staff training sessions on new software, enhancing overall productivity.
- Improved response times to customer inquiries, implementing new filing system for quicker access to information.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Maintained up-to-date employee records to assist in human resources planning.
- Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
- Compiled and analyzed data to produce reports.
- Edited and proofread documents for accuracy and completeness.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Assisted with onboarding of new employees.
- Supported staff on special assignments and ad hoc projects.
- Monitored and tracked budgets and expenses.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
International Passenger Screener
Transportation Security Agency
Atlanta, GA
06.2011 - 11.2012
- Top Secret - SCI Clearance
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Performed pat-downs to look for unauthorized materials and weapons.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Identified potential airport, rail, and mass transit security concerns and completed more in-depth checks as part of investigation.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Safeguarded transportation operations at commercial airports and railway stations.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Education
Bachelor of Science - Homeland Security
American Public University System
Charles Town, WVSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Verbal and written communication
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Project management
- Cross-functional teamwork
- Project planning
- Customer relationship management (CRM)
- Performance management
- Schedule preparation
- Brand management
- Work prioritization
- Change management
- Vendor management
Timeline
Manager, Packaging Graphics
THE COCA-COLA COMPANY
07.2017 - Current
Onsite Information Specialist
THE COCA-COLA COMPANY Via Schawk
05.2014 - 07.2017
Onsite Manager - Kimberly Clark Professional
Schawk
11.2012 - 05.2015
International Passenger Screener
Transportation Security Agency
06.2011 - 11.2012
Bachelor of Science - Homeland Security
American Public University System