Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heath Horne

Gainesville

Summary

Results-driven Packaging Graphics Manager with extensive experience in project management and team leadership. Proven ability to streamline processes, mentor teams, and achieve significant cost reductions while maintaining high-quality standards across all substrates and materials.

Overview

30
30
years of professional experience

Work History

Manager, Packaging Graphics

THE COCA-COLA COMPANY
Atlanta, GA
07.2017 - Current
  • Manage Packaging Graphics for the Hydration and Sports Brands from creative ideation to final printed product.
  • Proficient in Adobe Platforms, Illustrator, Powerpoint, Word, Excel, Esko Systems, Workfront.
  • Provides Color Management and Quality across all substrates from Corrugate through Aluminum by attending Press Runs and providing feedback while press side.
  • Lead and participate in cross-functional teams to ensure Packaging Graphics were correct and met company and government regulations.
  • Manages relationship with outside vendors to ensure artwork was kept on schedule.
  • Requested and Compiled Regulatory, UPC and specifications for Packaging graphics success.
  • Spearheaded cost-reduction projects, achieving significant savings while maintaining quality standards.
  • Mentored junior managers, fostering a culture of continuous improvement and accountability.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Launched quality assurance practices for each phase of development
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Led and participated in cross-functional teams to enhance Packaging Graphics operational efficiency and streamline processes.
  • Analyzed market trends to inform strategic decisions and drive product innovation.
  • Fostered strong relationships with key stakeholders to align initiatives with business objectives.

Onsite Information Specialist

THE COCA-COLA COMPANY Via Schawk
Atlanta, GA
05.2014 - 07.2017
  • Managed information retrieval and dissemination processes to enhance data accessibility for stakeholders.
  • Developed and maintained databases to streamline information management and reporting systems.
  • Conducted training sessions for staff on effective use of information systems and tools.
  • Collaborated with cross-functional teams to refine workflows and improve data accuracy.
  • Led efforts to implement new technologies that improved operational efficiency in information management.
  • Assisted patrons with complex research inquiries, providing expert guidance and personalized support throughout the process.
  • Prepared reports by collecting, analyzing, and summarizing information.
  • Streamlined data retrieval processes for faster response times and increased customer satisfaction.
  • Developed comprehensive research guides for specific subjects, assisting users in locating relevant materials efficiently.
  • Achieved client confidence and protected operations by keeping information confidential.
  • Enhanced the accuracy of search results with regular database maintenance, updates, and quality control measures.
  • Identified project requirements by establishing personal rapport with potential and existing clients.
  • Resolved retrieval problems by customizing design to meet requirements.
  • Resolved customer problems and complaints.
  • Compiled information from files and research to satisfy information requests.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Organized, maintained and updated information in computer databases.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Analyzed data to provide insights for operational improvements and strategic initiatives.
  • Coordinated information dissemination across departments, ensuring timely updates and compliance.

Onsite Manager - Kimberly Clark Professional

Schawk
Roswell, GA
11.2012 - 05.2015
  • Coordinated daily operations across multiple teams to ensure efficient workflow and resource allocation.
  • Implemented process improvements that enhanced operational efficiency and reduced downtime.
  • Mentored junior staff on best practices for site management and conflict resolution techniques.
  • Developed training materials to onboard new employees, improving retention and job performance.
  • Managed scheduling and staffing needs to optimize productivity across onsite operations.
  • Conducted regular performance evaluations, providing constructive feedback to enhance team effectiveness.
  • Collaborated with upper management to align operational strategies with organizational goals.
  • Conducted post-project evaluations to identify areas for improvement and implemented changes as needed for future projects.
  • Monitored project progress closely, making adjustments as necessary to keep timelines on track without sacrificing quality or safety standards.
  • Streamlined onsite operations for increased efficiency, implementing new processes and organizational systems.
  • Ensured accurate documentation of all aspects of each project was maintained throughout the duration of the assignment.
  • Oversaw procurement of materials and equipment, ensuring availability when needed to prevent delays or disruptions in workflow.
  • Implemented risk mitigation strategies during project planning stages to minimize potential issues down the line.
  • Enhanced client satisfaction by consistently meeting project deadlines and maintaining clear communication throughout the project lifecycle.
  • Demonstrated adaptability by managing multiple projects concurrently while maintaining superior performance levels across all jobsites.
  • Facilitated collaboration between cross-functional teams, supporting successful project outcomes through effective teamwork.
  • Mentored junior staff members, providing guidance on best practices in onsite management for their professional development.
  • Resolved conflicts among team members, fostering a positive work environment conducive to productivity.
  • Collaborated with other departments within the organization to share knowledge and resources as needed for better overall efficiency.
  • Improved overall productivity by continually evaluating and adjusting processes to optimize performance.
  • Developed strong relationships with clients, resulting in repeat business and excellent referrals.
  • Managed daily onsite activities, ensuring quality workmanship and adherence to safety protocols.
  • Regularly updated stakeholders on project status through detailed reports and presentations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed daily clerical tasks to ensure office efficiency and accuracy.
  • Implemented improvements in data entry processes, enhancing overall accuracy.
  • Trained new team members on office procedures and software systems.
  • Developed standard operating procedures to streamline workflow efficiency.
  • Collaborated with cross-functional teams to support project initiatives effectively.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Optimized office space usage, arranging workstations to maximize productivity.
  • Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
  • Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
  • Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
  • Enhanced customer service with timely and accurate information when handling inquiries.
  • Facilitated staff training sessions on new software, enhancing overall productivity.
  • Improved response times to customer inquiries, implementing new filing system for quicker access to information.
  • Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
  • Maintained up-to-date employee records to assist in human resources planning.
  • Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
  • Compiled and analyzed data to produce reports.
  • Edited and proofread documents for accuracy and completeness.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Assisted with onboarding of new employees.
  • Supported staff on special assignments and ad hoc projects.
  • Monitored and tracked budgets and expenses.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Launched quality assurance practices for each phase of development
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

International Passenger Screener

Transportation Security Agency
Atlanta, GA
06.2011 - 11.2012
  • Top Secret - SCI Clearance
  • Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Developed and maintained positive rapport with passengers and other airport personnel.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
  • Responded effectively to security incidents and provided guidance regarding security procedures.
  • Used explosive detection machines and chemical swab systems to identify potential hazards.
  • Performed pat-downs to look for unauthorized materials and weapons.
  • Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
  • Engaged in casual conversations with individuals to assess and analyze behaviors.
  • Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
  • Adhered to strict screening techniques and procedures while conducting human screenings.
  • Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
  • Manually screened passengers unable to pass through metal detectors or who triggered alarms.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Identified potential airport, rail, and mass transit security concerns and completed more in-depth checks as part of investigation.
  • Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
  • Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Safeguarded transportation operations at commercial airports and railway stations.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Education

Bachelor of Science - Homeland Security

American Public University System
Charles Town, WV

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Verbal and written communication
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Project management
  • Cross-functional teamwork
  • Project planning
  • Customer relationship management (CRM)
  • Performance management
  • Schedule preparation
  • Brand management
  • Work prioritization
  • Change management
  • Vendor management

Timeline

Manager, Packaging Graphics

THE COCA-COLA COMPANY
07.2017 - Current

Onsite Information Specialist

THE COCA-COLA COMPANY Via Schawk
05.2014 - 07.2017

Onsite Manager - Kimberly Clark Professional

Schawk
11.2012 - 05.2015

International Passenger Screener

Transportation Security Agency
06.2011 - 11.2012

Bachelor of Science - Homeland Security

American Public University System
Heath Horne