Summary
Overview
Work History
Education
Skills
Timeline
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Heath Hughes

Winters,CA

Summary

Customer-oriented General Manager with 37 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

22
22
years of professional experience

Work History

General Manager

Cattlemens
04.2013 - 10.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

General Manager

Buckhorn Steakhouse
03.2002 - 02.2013
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Education

No Degree - Psychology

Mercyhurst College
Erie, PA

Skills

  • Customer Relationship Management
  • P&L Management
  • Program Administration
  • Vendor Sourcing
  • Contract Negotiations
  • Supply Chain Management
  • Quality Management
  • Branding
  • Operations Oversight
  • Business Administration
  • Schedule Management
  • Advertising and Marketing
  • Customer Retention
  • Staff Supervision
  • Cost Reductions
  • Motivation
  • Operations Management
  • Purchasing and Planning
  • Interpersonal Skills
  • Administrative Skills
  • Client Relations
  • Consistently Meet Goals
  • Employee Development
  • Vendor Negotiations
  • Customer Relations
  • Staffing
  • Training and Development
  • Leadership and Team Building
  • Vendor Relationships
  • Team Player
  • Team Leadership
  • Time Management
  • Purchasing
  • Staff Training

Timeline

General Manager

Cattlemens
04.2013 - 10.2023

General Manager

Buckhorn Steakhouse
03.2002 - 02.2013

No Degree - Psychology

Mercyhurst College

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Heath Hughes