Summary
Overview
Work History
Education
Skills
Applications & Platforms
References
Timeline
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HEATH JOHNSON

Saint Petersburg,FL

Summary

Results-driven hospitality professional with over 20 years of leadership experience in restaurant, bar, and fitness management. Proven track record of growing businesses, enhancing team performance, and delivering exceptional guest experiences. Adept in staff training, operations oversight, sales growth, and customer engagement. Recognized for building strong team cultures and fostering long-term client relationships.

Overview

23
23
years of professional experience

Work History

Owner

Club Pilates Waterford Lakes
04.2017 - 11.2023

• Scaled membership from 0 to 450 within 3 years,

significantly increasing revenue

• Averaged $83,000 in monthly sales during 2024

• Oversaw daily operations including scheduling,

payroll, budgeting, and forecasting

• Trained front desk and sales staff to boost

performance and customer satisfaction

• Fostered a welcoming and professional environment

for clients and team members

Bartender

Burton's Grill
08.2012 - 11.2015

• Created and launched seasonal cocktail menus to

drive revenue

• Delivered outstanding service that consistently

exceeded guest expectations

• Developed relationships with regular guests to

encourage repeat business

• Managed full liquor and beverage inventory with

accuracy and consistency

Lead Bartender

Gaylord Palms Resort
01.2005 - 03.2012

• Designed new cocktail menus that improved revenue

and guest engagement

• Achieved top bartender sales across the resort for

four consecutive years

• Trained all new bartenders and servers to meet

quality service standards

• Keep a high standard of service for all hotel guests

Bar Manager

Joe's American Bar and Grill
02.2001 - 10.2004

• Managed $3 million in annual beverage sales with

consistent year-over-year growth

• Scheduled and supervised bar staff, ensuring smooth

operations

• Handled all beverage inventory and ordering

• Trained and mentored new front-of-house employees

• Built a loyal customer base through excellent service

and hospitality

Education

Hospitality Management -

University of Central Florida
Orlando, FL
05.2012

Associates Degree in Liberal Arts, Majoring in Hospitality -

Valencia Community College
Orlando, FL
06.2007

Associates in Computer Information Systems -

Massasoit Community College
Boston, MA
06.2004

Skills

  • Small business operations
  • Relationship Building
  • Customer Relations
  • Client Service
  • Team Oversight
  • Business Management
  • Staff hiring
  • Staff Management

Applications & Platforms

Microsoft Office, Excel, Powerpoint, Outlook

References

References are available upon request

Timeline

Owner

Club Pilates Waterford Lakes
04.2017 - 11.2023

Bartender

Burton's Grill
08.2012 - 11.2015

Lead Bartender

Gaylord Palms Resort
01.2005 - 03.2012

Bar Manager

Joe's American Bar and Grill
02.2001 - 10.2004

Associates Degree in Liberal Arts, Majoring in Hospitality -

Valencia Community College

Associates in Computer Information Systems -

Massasoit Community College

Hospitality Management -

University of Central Florida