Heath Andy Leigh

Perform detailed background checks on individuals suspected of

fraudulent activity to gather critical information needed for

successful investigations.

Collaborate with law enforcement agencies and Adult Protective

Services (APS) to resolve complex fraud cases, leading to successful prosecution of offenders.

Review allegations of fraud, such as Check Fraud, ACH Fraud, Wire Fraud, Deposit Fraud, Elder Financial Abuse, Identity Theft, Online Account Takeover and Business Fraud, to determine if there was an attempt to defraud the bank or client through deception or scam.

Analyze financial statements to identify discrepancies, irregularities and fraudulent activity.

Maintain a high level of confidentiality when handling sensitive

information, protecting both company reputation and client

privacy.

Identify potential risks by conducting thorough investigation on

Unusual Incident Reports.

Complete approximately 30 cases a month

• In charge of intricate and detailed investigations, gathering data that generates conclusion to reveal important facts on personal loans, lines of credit and deposit accounts showing signs of potential money laundering
• Autonomously conduct in depth investigational assessments on checking accounts, savings accounts, credit cards and personal loans using customer's credit report, LexisNexis, Ekata, Emailage, Scamalytics, Giact and internal risk management tools to determine facts concerning signs of potential Money Laundering
• Periodically investigate Identity Theft, Account Takeover, ACH Fraud, Early Payoff, Credit/Debit Card Fraud, Chargeback Fraud, Check Fraud, & Elderly Exploitation
• Responsibilities include on the job training for new hires, assisting Quality Assurance and being a resource for peers with less experience
• Meeting/exceeding production goal of submitting 15 cases per week while keeping quality standards
• Create and complete in depth Incident Reports and Suspicious Activity Reports on any suspicious case exceeding thresholds.

• Responsible for overseeing 14 to 17 team members.
• Directing activities of team members, performance management, career development, coaching, mentoring, succession planning, department projects, production monitoring, quality, facilitating team meetings, chargeback effectiveness and process improvement efforts
• Implemented department policies/procedures to maximize efficiency, enhance customer experience and ensure compliance with government regulatory requirements; including Regulation E, Bank Secrecy Act, USA PATRIOT Act and FATCA, Establish performance standards, evaluate performances of team members, set goals and implement action plans to meet goals and train/coach team members
• Ability to manage multiple small to medium sized projects simultaneously
• Excellent verbal, written, and interpersonal communication skills
• Motivate staff to prioritize work, meet deadlines, achieve goals, and work under pressure
• Responsible for conducting interviews and hiring
• Mentor and train less senior supervisor staff
• Proven ability to work with drive and ambition.
• Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments

• Responsible for distributing workflow and partnering with leadership team to identify problems and improve customer service levels; interfacing with other bank departments; correspondent banks and/or merchants to resolve issues; communicating company and unit policy, risk management, procedures, and practices to customers and agents; setting performance standards; training and coaching staff; writing and conducting performance evaluations; product and/or business case analysis; researching/analyzing special projects
• Managed 25 accounts daily for customer's who presented risk factors
• Strong link analysis skills to identify common credit elements, trends, or points of interests to detect related incidents
• Supported Wholesale Banking products growth through diligent monitoring services
• Conducted independent assessments using credit bureaus and internal case management records to determine risk in Consumer Lending using problem solving skills
• Managed customer service call center with proven results.
• Enhanced credit card portfolio performance by conducting thorough risk assessments and recommending appropriate strategies
• Implemented fraud prevention measures, minimizing losses due to unauthorized transactions or misuse of credit cards