Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Heath McNaughton

Millbrook,United States

Summary

Strategic-thinking professional with experience building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive and self-motivated with expertise in expanding network connections and introducing products. Well-versed in educating clients, and driving territory development.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Project Engineer

Alabama Technolgy Network
Montgomery, AL
02.2023 - Current
  • Oversaw the execution of projects for clients in diverse sectors, guaranteeing the achievement of training and improvement objectives.
  • Established relationships with Economic Developers and Chambers of Commerce to expand outreach initiatives.
  • Led initiative to expand client relationships with other State agencies.
  • Collaborated with clients, both new and existing, on sales calls to maximize revenue generation and build strong client partnerships.
  • Collaborated with clients to secure grant funding.
  • Gathered client feedback and devised new offerings to fulfill customer needs.
  • Provided training on quality and continuous improvement.
  • Efficiently promoted and marketed organization among both current and potential clients.

Business Analyst

Advanced Systems Design
Montgomery, AL
09.2022 - 02.2023
  • Devised an effective Strategic Approach for the Alabama Medicaid Modularization Plan Business Architecture.
  • Collaborated with clients to gather and document customer requirements, ensuring quality in delivery.
  • Developed and Implemented process improvement program for Alabama Medicaid Enterprise Systems (MES).
  • Instructed the MES team on the principles of Kaizen and Six Sigma.
  • Contributed to strategy execution by collaborating on the creation and application of innovative procedures.

Director of Operations

Applied Technology Academy
Deerfield Beach, FL
12.2021 - 09.2022
  • Led all aspects of company operations including overseeing customer service initiatives, driving successful outreach programs, optimizing resource allocation, and maximizing profitability.
  • Enhanced business operations by transforming organizational structure, job descriptions, and standards; implemented new policies, training programs, and process improvements to drive success.
  • Led strategic planning and program development in alignment with organizational vision.
  • Built strong networks and relationships, leading to new partnerships and enhanced sales opportunities.
  • Developed and maintained collaborative relationships with higher learning institutions, economic developers, non-profits, and state government representatives.
  • Conducted sales calls with existing and prospective clients.
  • Implemented process improvements to help company achieve strategic goals.
  • Led successful team in acquiring new business and providing top-tier client training.
  • Conducted webinars and participated in trade shows to market the academy's corporate training programs.
  • Delivered presentations to both existing and new clients, whether on-site or virtually.

Alabama National Guard

Continuous Process Improvement Officer
Montgomery, AL
01.2010 - 12.2021
  • Planned, directed, and executed the State's CPI program, ensuring compliance with cost, schedule, performance, and system supportability requirements.
  • Collaborated with senior leadership to plan, organize, and supervise command projects under The Adjutant General (TAG) staff's guidance.
  • Led customer-driven quality and process improvement initiatives across the command utilizing Lean Six Sigma (LSS) and various CPI strategies.
  • Established and maintained successful public-private and public-public partnerships for organizations partnership and outreach program.
  • Created and supported organization-wide strategic plans.

Human Resources Manager

Alabama National Guard
Montgomery, AL
01.2002 - 01.2010
  • Implemented and maintained human resources policies and procedures in accordance with organizational guidelines.
  • Formulated and executed initiatives for enhancing operational efficiency, including processes, policies, procedures and knowledge management, resulting in resolution of employee discrepancies.
  • Developed and deployed customized HR strategies to optimize client outcomes for human resource management.
  • Supervised a staff of Human Resources Specialists up to the GS-12 level.
  • Provided guidance to top management regarding strategic initiatives.

Quality Manager

Sylvest Farms
Montgomery, AL
01.2000 - 01.2002
  • Worked closely with clients to develop customized quality control criteria for products based on customer specifications and desired use.
  • Managed team of technicians and inspectors to ensure adherence to product requirements.
  • Managed the execution of testing activities by providing guidance to supervisors, inspectors, and floor workers, ensuring compliance with testing specifications for accurate data collection.

Education

MBA - Business Administration

Faulkner University
Montgomery, AL
10-2024

Commissioned Officer

Academy of Military Science Officer Commissioning
06-2005

Bachelor of Science - Biology

Faulkner University
Montgomery, AL
12-1997

Skills

  • Client Relationship Management
  • Lead Generation
  • Account Management
  • Strategic Planning
  • Verbal and written communication
  • Operations Management
  • Analyzing business processes
  • Lean Six Sigma Methodologies
  • Project Management
  • Contract Management
  • Requirements Gathering
  • Data Analysis
  • Stakeholder Management
  • Leadership

Certification

  • Certified Six Sigma Black Belt, Arizona State University - 2012
  • Certified Lean Six Sigma Master Black Belt, Villanova University - 2013
  • Everything DiSC Workplace- 2015
  • Certified Six Sigma Green Belt, Auburn University - 2016
  • Certified Six Sigma Black Belt, Auburn University - 2019
  • Project Management Professional (PMP), PMI - 2020
  • Certified Six Sigma Black Belt, ASQ - 2021
  • Scrum Master, Scrum Study - 2022

Accomplishments

  • NextFlex Fellow 2022
  • Air Force Commendation Medal Meritorious Service Medal (First Oak Leaf Cluster)
  • Army Achievement Medal
  • State of Alabama Distinguished Service Medal
  • Retired Lt Col
  • Held Top Secret Security Clearance

Timeline

Project Engineer

Alabama Technolgy Network
02.2023 - Current

Business Analyst

Advanced Systems Design
09.2022 - 02.2023

Director of Operations

Applied Technology Academy
12.2021 - 09.2022

Alabama National Guard

Continuous Process Improvement Officer
01.2010 - 12.2021

Human Resources Manager

Alabama National Guard
01.2002 - 01.2010

Quality Manager

Sylvest Farms
01.2000 - 01.2002

MBA - Business Administration

Faulkner University

Commissioned Officer

Academy of Military Science Officer Commissioning

Bachelor of Science - Biology

Faulkner University

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Heath McNaughton