Heath Moore
Anna
Summary
Offering solid foundation in client relationship management and sales processes, eager to learn and develop in fast-paced sales environment. Brings understanding of lead generation techniques and CRM tools, paired with strong communication abilities. Ready to use and develop interpersonal and organizational skills in Sales Development Representative role.
Overview
2
2
years of professional experience
Work History
Sales Development Representative
Strafe Cybersecurity
09.2024 - 09.2025
- Conducted high-volume cold calls, outbound sequences, and targeted prospecting to generate qualified leads and book discovery meetings for penetration testing and offensive security assessments.
- Clearly communicated the value, scope, and differentiation of Strafe’s security services to technical and non-technical C-Suite Executives, consistently earning trust and progressing prospects through the evaluation process.
- Identified customer pain points across MSPs, SaaS companies, and mid-market organizations, aligning Strafe’s offerings with compliance, risk-reduction, and vulnerability management needs.
- Consistently exceeded monthly performance targets, achieving 100–110% of quota in Q1–Q3 and earning accelerators for sustained top-tier output.
- Collaborated closely with the sales and technical teams to ensure smooth handoffs, improve conversion rates, and shorten the sales cycle for penetration testing engagements.
- Helped strengthen Strafe’s market presence by nurturing prospect relationships, gathering competitive insights, and maintaining a steady flow of qualified opportunities into the funnel.
Sales Associate
Best Buy
05.2024 - 09.2024
- Maintained a top-performer ranking, consistently hitting 90–110% of quota across core KPIs including sales revenue, accessory attach rates, and Total Tech Support/Geek Squad conversions.
- Earned Runner-Up for Achievers, recognizing sustained sales excellence, strong customer satisfaction scores, and consistent KPI over performance.
- Delivered exceptional customer service by asking discovery questions, identifying needs, and providing tailored product recommendations across computing, mobile, and home electronics.
- Built customer loyalty through clear communication, consultative selling, and high follow-through—driving repeat visits and positive customer feedback.
- Consistently promoted financing options, protection plans, and services to help customers maximize value while supporting overall store and departmental targets.
Technology Sales Associate
Target
06.2023 - 02.2024
- Delivered personalized customer service by addressing inquiries, helping with product selections, and creating a welcoming shopping atmosphere.
- Supported merchandising, inventory organization, and promotional setups to ensure a clean, engaging shopping experience.
- Engaged with customers to understand needs, recommend products, and build a friendly atmosphere, improving overall customer satisfaction.
Education
Associate of Applied Science - Cybersecurity
Collin County Community College
Mckinney, TX01-2025
Skills
- Cold calling
- Goal-oriented mindset
- Customer relationship building
- Lead qualification
- Objection handling
- CRM management
- Strategic thinking
- Email outreach
- Team oriented
Timeline
Sales Development Representative
Strafe Cybersecurity
09.2024 - 09.2025
Sales Associate
Best Buy
05.2024 - 09.2024
Technology Sales Associate
Target
06.2023 - 02.2024
Associate of Applied Science - Cybersecurity
Collin County Community College