Summary
Overview
Work History
Education
Skills
Volunteer Experience
Communication
Leadership
Timeline
Generic

HEATH N. WORTHINGTON

Washington

Summary

Dynamic professional with a proven track record at United Health Group, excelling in high-volume recruiting and operations management. Achieved a 30% reduction in turnover through innovative training and development initiatives. Adept at effective communication and problem-solving, driving organizational change and enhancing service delivery across diverse teams.

Overview

19
19
years of professional experience

Work History

Patient Advocate

United Health Group
Gaithersburg
01.2022 - 01.2025
  • Manage a panel of 815 members, providing comprehensive support and service coordination. Educate members on their benefits, including coverage details and limitations. Assist with scheduling medical appointments, transportation, meal services, and other essential needs. Serve as a liaison between members and various service providers to ensure seamless communication and access to care. Maintain accurate and up-to-date member records, including demographic and account information., ensuring successful delivery of all project objectives and service commitments
  • Contributed in case management of a panel of 815 member.
  • Attained member compliance Special Needs Initiative and Complex Care Concierge
  • Maintained member assessment standards with Value-based Care and Patient Advocate Foundation

Project Manager/ District Manager

Experimax
Gaithersburg
01.2020 - 01.2022
  • Served as a strategic Project Manager and District Manager for a Tech and IT Support company, with a strong focus on business process improvement, human resources, district sales, and P&L management. Identified optimal growth opportunities through customer analysis, industry-specific insights, and trend forecasting. Developed proposals and managed IT support contracts, ensuring successful delivery of all project objectives and service commitments
  • Contributed to implementation of Opening and Development of Gaithersburg Location.
  • Attained 5 % Revenue increase during rollout period Consistently.
  • Maintained responsibility for partnering with senior leadership to lead a culture change within Distribution Center
  • Implemented training structure for Sale Team, IT Support Team, and Service team. performance management, and brand development
  • Partnered with investment board to drive team-based incentive program and develop community outreach

Program Operation Manager PS/LS

Planned Companies
Alexandria
01.2018 - 01.2020
  • Provided leadership as Program Operations Manager, overseeing the development and administration of human resource plans and procedures across 25+ service contracts. Led full-cycle recruitment, including application screening and interview coordination. Managed a wide range of operational functions such as scheduling, portfolio management, organizational development, property management, employee relations, and impact forecasting for program adoption. Supervised 60–70 employees and directed day-to-day property operations. Designed and implemented region-wide E-Learning training programs to support staff development and consistency.
  • Collaborated with executive board members to strategic plan initiatives to meet organizational goals and objectives.
  • Decreased overall turnover rate by 30% through staff development and improving employee recognition program.
  • Delivered progressive training to hourly associates & managers and worked with property managers and board members to resolve property issues.
  • Led property inspection, professional development, and rewards programs.

Program Analyst

CMS-CMMI/ ORAU
Baltimore
01.2016 - 01.2018
  • Delivered direct support to Program Management leading a team of two PA professionals and supporting Executive operating staff employees. Oversaw all division project reviews. Managed executive EOS calendar, onboarding, Matrix meetings, and Budget Management. Supervised new employee orientation and provided training for employees in the Innovation Center. Developed employee benefit resources for continued education and assistance in strengthening core competencies.
  • Coordinated with EOS Directors to identify needs and action plans for projects and compliance.
  • Implemented and coordinated planning and scheduling for EOS matrix meetings, events, and travel itinerary
  • Managed the EOS budget, proposal analysis, Presentation and Facilitation of EOS meetings.

Facility Manager

Smithsonian
Baltimore
01.2011 - 01.2016
  • Managed and coordinated projects, repairs, and facility improvements at the National Museum of American History (NMAH) and the National Air and Space Museum (NASM). Collaborated closely with partners and Operating Board members to ensure adherence to all provisions, policies, and procedures. Oversaw key facility functions, including HVAC systems, USROs, building services, and vendor contracts, while ensuring compliance with local, federal, and safety regulations. Worked closely with staff and contractors to align services and maintain high levels of operational efficiency and satisfaction. Held full responsibility for budget oversight and P&L management for assigned sites and facilities.
  • Achieved focus site revenue improvement 750K profit 1million over a 5-year period which led to re-imaging project.
  • Implemented and lead organizational change management focusing on technology and procedures.
  • Maintained a level of productivity 13% above goal
  • Improved customer service satisfaction from 65% to 90%.

General Manager

Baywood Hotels Group
Baltimore
01.2006 - 01.2011
  • Led all day-to-day operations and sales functions for the hotel, including group and contractual sales, marketing initiatives, guest services, and employee relations. Developed and managed annual P&L, room revenue, and sales and marketing budgets. Conducted regular property and personnel inspections to ensure quality assurance standards were met. Facilitated weekly staff meetings to promote clear communication, operational alignment, and team engagement across all departments.
  • Maintained Recruited and Staffed for 155 occupancy dual property.
  • Developed/Managed operations for five on-site departments with awarded CORE top performance ranking.
  • Improved Secured major contacts with HBO supported over 15k revenue project for the property.

Education

BA - Data Science

Gallaudet University
Washington, DC
07.2025

BA - Business Administration

Lehigh University
Bethlehem, PA
01.2002

Skills

  • High-volume recruiting
  • Portfolio management
  • Organizational change
  • Performance management
  • Contract management
  • Effective communication
  • Problem solving
  • Operations management
  • Training and development
  • Project management

Volunteer Experience

BNI Mid- County Connectors, Board Member, Active Board Member - Attended weekly Lunch-in meetings for board members., Held weekly One-on-One meetings with board members to build stronger relationships., Attended/Coordinated Networking Events for membership and board success, Membership committee /Membership attendance

Communication

Opening, sorting and responding to correspondence, relaying appropriate messages (verbally & written) between physicians, staff, patients, pharmaceutical and laboratory representatives, etc., organization and completion of projects as deemed appropriate, schedule and coordinate meetings and functions, product inventory maintenance and ordering, product marketing including media advertising and display

Leadership

Maintenance of professional and calm environment, management and maintenance of confidential medical files, end of day accounts and reconciliation, maintained all aspects of front medical office including check-in, chart preparation, co-pay collection, insurance referrals, appointment, and surgical scheduling, preparing patients for various procedures and test, and check-out.

Timeline

Patient Advocate

United Health Group
01.2022 - 01.2025

Project Manager/ District Manager

Experimax
01.2020 - 01.2022

Program Operation Manager PS/LS

Planned Companies
01.2018 - 01.2020

Program Analyst

CMS-CMMI/ ORAU
01.2016 - 01.2018

Facility Manager

Smithsonian
01.2011 - 01.2016

General Manager

Baywood Hotels Group
01.2006 - 01.2011

BA - Data Science

Gallaudet University

BA - Business Administration

Lehigh University

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