Heath Orozco
Euless,TX
Summary
Highly skilled and resourceful host Trainer known for high productivity and efficient task completion. Possess specialized skills in customer service training, conflict resolution techniques, and team leadership development. Excel in communication, adaptability, and problem-solving, ensuring seamless guest experiences and effective staff training sessions.
Overview
3
3
years of professional experience
Work History
Host
Texan station at the Gaylord Texan
09.2023 - Current
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Managed dining room layout to maximize efficiency of staff members.
- Served as point-of-contact for resolving guest complaints or special requests.
- Provide excellent customer service by anticipating customer needs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Contributed to team efforts by accomplishing related tasks as needed.
Kids Coach
Sampson Jiu Jitsu
01.2022 - Current
- Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Provided guidance to participants in order to help them develop their skills and achieve desired goals.
- Created individualized plans and monitored progress of athletes towards set objectives.
- Organized and implemented training sessions, drills and exercises to improve technique, agility and strength.
- Instructed players on proper techniques, strategies, rules and regulations of the sport.
- Mentored team members in order to build confidence and foster a supportive environment.
- Observed practices and games in order to evaluate player performance levels and provide feedback.
- Encouraged players with positive reinforcement during game play or practice sessions.
Host Trainer
Cracker Barrel
08.2021 - 08.2023
- In charge of controlling the waitlist and taking charge of any host-related job.
- Developed and implemented various training programs for hosts, such as customer service protocols and restaurant policies.
- Monitored hosts' performance during shifts to ensure compliance with company standards.
- Resolved conflicts between hosts by providing guidance and support as needed.
- Provided feedback to hosts regarding their performance in order to help them reach their goals.
- Coached individual hosts on how best to handle difficult customers or challenging situations.
- Encouraged a positive work environment among all members of the hosting team.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided orientation and training to new staff members on the host job duties.
Education
Associate’s degree -
Tarrant County College
Hurst10.2024
Skills
- Calm under pressure
- Team collaboration
- Customer service
- Leadership
- Flexibility
- Training delivery
- Guest service improvements
- Team coaching
- Guest Relations
- Strong leadership
- Exceptional communication
- Menu knowledge
- Cross-training
Awards
- Achieved the MVP award at Cracker Barrel for being the employee of the month
- Received a wrestling scholarship for being dedicated to the craft
- Promoted to a skill trainer at Cracker Barrel, so now I can train new hires on how to host
- In Phi Theta Kappa for being in the top percent of students at Tarrant County College
- Made the dean's list in college
- Accepted for the Anne Tippet Memorial Endowed scholarship for Tcc
Languages
English
Timeline
Host
Texan station at the Gaylord Texan
09.2023 - Current
Kids Coach
Sampson Jiu Jitsu
01.2022 - Current
Host Trainer
Cracker Barrel
08.2021 - 08.2023
Associate’s degree -
Tarrant County College
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