Heath Orozco
Euless,TX
Summary
Professional hospitality specialist with robust experience in fast-paced environments. Skilled in supporting servers, ensuring smooth operation, and enhancing guest satisfaction. Strong focus on teamwork, adaptability, and achieving high standards. Reliable and flexible with tasks, excelling in communication, organization, and customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Back
Texan station at the Gaylord Texan
08.2023 - Current
- In charge of changing Kegs, CO2 for sodas, and soda bibs.
- Make sure that any pallets delivered were properly organized and put away.
- Help run food to tables and ensure orders are correct.
- Assist in cleaning the tables and restaurant to make sure guests feel welcomed.
- Help greet guests with a warm welcome and walk them to their table.
- Help servers with any stocking or help they need.
Kids Coach
Sampson Jiu Jitsu
12.2021 - 07.2024
- Fostered a culture of sportsmanship and cooperation among athletes and coaches.
- Supported athletes in skill development and goal achievement through guidance.
- Designed individualized training plans to track athletes' progress effectively.
- Implemented training sessions and drills to enhance technique, agility, and strength.
- Mentored team members, building confidence and promoting a supportive environment.
Host Trainer
Cracker Barrel
07.2021 - 07.2023
- Enhanced host performance by developing training programs on service protocols.
- Facilitated conflict resolution among hosts through guidance and support.
- Provided constructive feedback to hosts, helping them achieve their goals.
- Coached hosts on effectively managing difficult customers and challenging situations.
- Fostered a positive work environment for the entire hosting team.
- Mentored new employees, imparting knowledge of company programs and policies.
Education
Associate of Arts -
Tarrant County College
Hurst, TX06-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Critical thinking
- Calm under pressure
- Decision-making
Accomplishments
- Received an employee MVP award
- Was selected to be on the dean's list
- Received a scholarship through wrestling
Certification
- I am EPA 608 Certified (Universal)
- Social Entrepreneurship
- Innovation Insights
- Strategic Planning
Languages
English
Timeline
Restaurant Back
Texan station at the Gaylord Texan
08.2023 - Current
Kids Coach
Sampson Jiu Jitsu
12.2021 - 07.2024
Host Trainer
Cracker Barrel
07.2021 - 07.2023
Associate of Arts -
Tarrant County College