Heath Parks
Carrollton
Summary
Dynamic Service Director at Northbay Auto Auction with a proven track record in team leadership and customer retention. Enhanced service quality through strategic planning and effective training programs, resulting in significant improvements in customer satisfaction. Expert in operations management and complaint resolution, fostering a culture of excellence and efficiency.
Diligent with proven track record in leading service teams and enhancing customer satisfaction. Demonstrated success in streamlining operations, improving service delivery, and implementing effective problem-solving strategies. Adept at building strong client relationships and fostering collaborative work environment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Service Director
Northbay Auto Auction
01.2008 - 08.2025
- Supported team in operational planning and execution of service initiatives.
- Assisted in maintaining high customer satisfaction through effective communication and service delivery.
- Learned industry best practices to enhance service quality and client engagement.
- Collaborated with cross-functional teams to streamline service processes and improve efficiency.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
Service Manager
Momentum Auto Group
03.2005 - 01.2008
- Developed training programs for staff, improving service quality and efficiency.
- Established best practices for service management, ensuring compliance with industry standards.
- Coordinated resource allocation effectively to meet diverse client needs and expectations.
- Met with customers to discuss service needs and offer available solutions.
- Analyzed service reports to identify areas of improvement.
Education
High School Diploma -
Fairfield High School
Fairfield, CA06-1985
Skills
- Team leadership
- Training and mentoring
- Operations management
- Strategic planning
- Payroll and budgeting
- Departmental budgeting
- Customer service
- Problem-solving
- Time management
- Verbal and written communication
- Decision-making
- Training and coaching
- Complaint resolution
- Workflow management
- New hire training
- Customer retention
Timeline
Service Director
Northbay Auto Auction
01.2008 - 08.2025
Service Manager
Momentum Auto Group
03.2005 - 01.2008
High School Diploma -
Fairfield High School