Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heath Peters

Columbus,Ga

Summary

Dynamic leader and skilled merchandiser, I excelled at The Fresh Market by boosting departmental sales through innovative display strategies and meticulous stock management. Leveraging expertise in retail inventory management and team building, I significantly enhanced customer satisfaction and loyalty. My proactive approach to waste reduction and inventory optimization showcases my commitment to operational excellence and team efficiency.

Overview

19
19
years of professional experience

Work History

Assistant Produce Manager

The Fresh Market
09.2022 - Current
  • Planned attractive produce displays, using color and texture to enhance.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the store brand.
  • Coordinated closely with other departments when cross-merchandising opportunities arose, maximizing potential sales growth.
  • Participated in regular department meetings to discuss performance metrics, strategies for improvement, and upcoming promotional activities.
  • Streamlined inventory management, ensuring optimal stock levels and minimizing waste through accurate ordering processes.
  • Optimized product rotation procedures to minimize spoilage while maintaining ample stock levels for customer convenience.
  • Collaborated with store management to implement successful promotions and special events, boosting overall departmental sales.
  • Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
  • Maintained a clean and inviting produce section, adhering to food safety guidelines and store standards for quality assurance.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Increased customer satisfaction by providing exceptional product knowledge and assistance in the selection of fresh produce.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Assisted in training new team members, fostering an environment of teamwork and continuous learning for all staff.
  • Enhanced sales performance with consistent merchandising and attractive displays, showcasing seasonal items.
  • Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
  • Managed pricing updates accurately according to corporate guidelines, ensuring correct signage was displayed throughout the department.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
  • Coached and mentored new team members.
  • Maintained produce area and kept produce storage area clean and sanitary.
  • Assisted customers with produce questions.
  • Selected items for specials and marked down items to reduce losses.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Purchased produce following guidelines of marketing plan.
  • Assisted in the creation and implementation of seasonal produce programs, effectively showcasing popular items during peak times.
  • Established efficient systems for handling returns or damaged goods in accordance with store policy while minimizing loss due to shrinkage.
  • Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
  • Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
  • Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
  • Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
  • Coordinated closely with other departments within the store, fostering a collaborative environment focused on customer satisfaction and overall success.
  • Assisted customers with questions or concerns regarding produce items, providing knowledgeable advice on storage tips and recipe suggestions when needed.
  • Developed eye-catching displays and promotions to increase sales and drive customer interest in new products.
  • Adapted department operations during seasonal fluctuations in supply, ensuring continued availability of diverse product selections throughout the year.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.

Produce Team Lead

Publix Super Market
08.2005 - 09.2022
  • Maximized customer satisfaction through efficient product rotation and restocking practices.
  • Streamlined ordering processes for optimized inventory levels, ensuring a consistent supply of fresh produce.
  • Improved produce quality by implementing rigorous inspection and inventory management processes.
  • Enhanced team performance by providing ongoing training and coaching on produce handling techniques.
  • Collaborated with store management to develop seasonal promotions, driving increased sales in the produce department.
  • Led by example by consistently demonstrating high levels of professionalism and dedication to duty, inspiring team members to strive for excellence in their own roles.
  • Facilitated smooth transitions during staff turnover periods by cross-training employees on various responsibilities within the department, ensuring minimal disruption to daily operations.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recommended complementary purchases to customers, increasing revenue.
  • Implemented creative merchandising techniques to showcase seasonal offerings, attracting customer attention and increasing sales opportunities.
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
  • Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
  • Enhanced departmental teamwork by fostering a positive work environment and maintaining open lines of communication with coworkers and management.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
  • Managed inventory levels to prevent overstock or shortages of produce items through regular monitoring and communication with suppliers.
  • Reduced shrinkage rates by closely monitoring expiration dates and implementing markdown strategies on soon-to-expire items.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Contributed to the store''s commitment to environmental sustainability by implementing proper recycling practices for cardboard, plastic, and food waste within the produce department.
  • Collaborated with other store departments to create cross-merchandising displays that featured complementary products from the deli, bakery, or meat sections.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Contributed to the development of seasonal marketing campaigns by providing insights into consumer preferences and trending produce items, resulting in increased sales.
  • Addressed customer inquiries and concerns promptly, delivering exceptional service that exceeded expectations.
  • Reduced waste levels with diligent monitoring of expiration dates and proper storage procedures.
  • Fostered positive relationships between team members through open communication channels, resulting in improved collaboration efforts across the board.
  • Assisted in hiring and training new team members, fostering a culture of continuous learning and development within the department.
  • Played key role in seasonal rearrangements of produce section, enhancing shopping experience and promoting new products.
  • Improved customer satisfaction by providing knowledgeable answers to questions about fruit and vegetable selection and storage.
  • Maintained cleanliness of produce area, ensuring welcoming environment for customers.
  • Conducted regular price checks to ensure accuracy at point of sale, preventing customer dissatisfaction and delays at checkout.
  • Fostered positive shopping experience, assisting customers with finding specific products and offering preparation tips.
  • Increased sales of seasonal items by creating attractive displays that highlighted quality and variety.
  • Contributed to waste reduction by monitoring produce conditions and implementing timely markdowns for quick sale.
  • Reduced incidence of out-of-stock items by closely monitoring inventory levels and adjusting orders accordingly.
  • Educated new staff on proper handling and presentation techniques for various types of produce.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Supported team-focused environment, stepping in to help colleagues during peak times to maintain efficient operations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Education

Columbus State University
Columbus, GA

Skills

  • Stock rotation
  • Task delegation
  • Merchandising strategies
  • Ordering procedures
  • Display creation
  • Customer service
  • Retail inventory management
  • Produce washing
  • Inventory counting
  • Inventory replenishment
  • Waste reduction
  • Display production
  • Product merchandising
  • Health department standards
  • Display replenishment
  • Produce trimming
  • Produce health
  • Produce management
  • Department leadership
  • Department supervision
  • Professional and courteous
  • Team building
  • Task prioritization
  • Time management
  • Attention to detail
  • Teamwork and collaboration

Timeline

Assistant Produce Manager

The Fresh Market
09.2022 - Current

Produce Team Lead

Publix Super Market
08.2005 - 09.2022

Columbus State University

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Heath Peters