Heath Reisner
West Bend,WI
Summary
Service technician with expertise in equipment maintenance, pump installation, and troubleshooting. Demonstrated ability to enhance operational efficiency and customer satisfaction through effective communication and problem-solving skills. Proven track record of resolving technical issues promptly and efficiently.
Overview
35
35
years of professional experience
Work History
Service Technician
JMI Pumps
Germantown, Wisconsin
01.2025 - Current
- Diagnosed issues in pumps to ensure efficient operation.
- Performed routine maintenance on various pump models and systems.
- Assisted customers with troubleshooting and technical inquiries.
- Installed new pump systems according to manufacturer specifications.
- Collaborated with team members to enhance service delivery processes.
- Adhered to safety protocols while performing on-site service tasks.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
Machine Operator
Diamond Vogel Paint
Menomonee Falls, Wisconsin
10.2006 - 09.2025
- Maintained equipment by performing regular inspections and minor repairs.
- Monitored production lines to ensure consistent quality and efficiency.
- Collaborated with team members to optimize workflow and reduce downtime.
- Followed safety protocols to maintain a secure working environment.
- Trained new operators on machinery usage and safety practices.
- Adjusted machine settings based on specific product requirements.
- Documented production data to track operational performance accurately.
- Adjust machine settings to complete tasks accurately.
- Observe machine operations to detect any problems or defects in the finished product.
- Record production information such as quantities produced and materials used on daily logs.
- Troubleshoot malfunctions in equipment or processes.
- Collaborate with other departments when necessary for successful completion of projects.
- Trained new operators and implemented new division operator training program to improve retention rates and increase production.
Production Lead
Smurfit Stone Container
Germantown, Wisconsin
10.1991 - 09.2006
- Supervised daily production activities to ensure efficient workflow and safety compliance.
- Trained and mentored new team members on best practices and operational procedures.
- Monitored quality control processes to maintain product standards across production lines.
- Managed inventory levels to ensure availability of materials for uninterrupted production flow.
- Coordinated production schedules and assigned tasks to employees.
- Assisted in training new personnel in the use of tools and equipment.
- Coordinated material supply to assembly line, regulated flow of finished goods to warehouse and fulfilled order requirements.
Education
High School Diploma -
James R Fitzharris High School
Gladstone. MI05-1988
Skills
- Equipment maintenance and troubleshooting
- Pump installation and routine inspections
- Diagnostic testing and quality control
- Customer relationship management
- Parts ordering and team collaboration
- Problem solving and attention to detail
- Effective communication and training implementation
- Mentoring and leadership
Timeline
Service Technician
JMI Pumps
01.2025 - Current
Machine Operator
Diamond Vogel Paint
10.2006 - 09.2025
Production Lead
Smurfit Stone Container
10.1991 - 09.2006
High School Diploma -
James R Fitzharris High School