Heath Shelton
Mobile,AL
Summary
Graduated from Saint Clair County High School in 2022, worked throughout high school at subway and was extremely involved on campus. I was in a few leadership roles throughout high school such as Advanced Placement classes, I was over the entire brass section in band and I was also Band Captain, which means when anyone was having any problem whether it be a personal situation with another band member or a mental health issue or they just needed someone they could trust to go to that was my role. I was also in the drama club and I was on the yearbook staff, so I’d like to think i’m pretty good at having a lot going on and being able to keep track of all of it. Went to UAB for 1 year and worked throughout at my aunt’s cleaning business. I ended up taking a leave from school because it became too much out of pocket and have since tried to focus on working and finding a new career oriented job which is why i’m extremely excited about this opportunity and I sincerely appreciate the consideration.
Overview
4
4
years of professional experience
Work History
Produce/Grocery/Meat/Dairy/Frozen Team Member
Target
02.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Learned to load and unload truck efficiently.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for orders.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong personal relationship skills.
- Increased customer satisfaction with prompt and accurate responses to questions/concerns.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper containers.
- Gained recognition for delivering excellent customer service and do anything I could to help.
- Delegated bigger projects to make operation and execution go as smooth as possible.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training new members to make them feel comfortable and confident in the work they were doing.
- Exceeded performance goals with care for attention to detail, time-management, and overall productivity.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Monitored and verified merchandise for proper prices and labels.
- Coordinated with suppliers to ensure timely delivery of products and resolve any discrepancies.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Improved customer satisfaction by quickly helping each person find desired items.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system
Partner
Veronica Smith Cleaning Co.
08.2022 - 01.2023
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
Team Member
Subway
08.2021 - 01.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Participated in regular trainings to stay current on industry best practices and trends.
- Improved dining experience by maintaining clean and organized eating area.
- Enhanced customer loyalty, remembering regulars' names and orders.
- Maintained accurate records of food temperatures to ensure safety standards were met.
Education
Psychology - Psychology
University of Alabama At Birmingham
Birmingham, AL04.2026
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
Timeline
Produce/Grocery/Meat/Dairy/Frozen Team Member
Target
02.2023 - Current
Partner
Veronica Smith Cleaning Co.
08.2022 - 01.2023
Team Member
Subway
08.2021 - 01.2022
Psychology - Psychology
University of Alabama At Birmingham