Karol Castro Cordero
Charles Town,WV
Summary
Detail-oriented individual with exceptional communication, team collaboration, and customer service skills. Can effectively work in team environments but also proactively self-manage own work as well. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Infant & Toddler Teacher
Little Lights Child Development Center
09.2023 - Current
- Organize and supervise large and small group activities.
- Collaborate with teachers, parents and administrators to facilitate positive outcomes for students.
- Assist in the assessment of student progress through observation, documentation, and targeted interventions when needed.
- Engage children in age-appropriate play, sensory activities, music, and early learning experiences.
- Encourage social, emotional, and language development through positive interactions.
- Maintain a safe and nurturing environment by adhering to state regulations and implementing consistent routines for care.
Front Desk Receptionist
Cambria Hotel Arundel Mills-BWI Airport
08.2022 - 05.2023
- Provided superior customer service by greeting customers, efficiently checking them into their rooms, assisting with booking their reservations via online requests and high volume call-ins.
- Provided information and assistance to visitors and customers, addressing inquiries and resolving issues promptly.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Proficiently used CRM systems for managing bookings, noting customer files, organizing scheduled events, and running customer reports for check-out procedures.
Education
High School Diploma -
Tuscarora High School
Frederick, MD06-2022
Skills
- Supervision
- Customer service
- Child development
- Team collaboration
- Data entry
- Problem-solving skills
- Appointment scheduling
- Front office management
- CRM proficiency
- Multi-line telephone systems
Certification
- 45-Hour Course: Child Growth and Development - April 2025
- 45-Hour Course: Infant and Toddler Methods and Materials - June 2025
- 9-Hour Communication Course -August 2025
- Including All Children and ADA Certificate - September 2025
Timeline
Lead Infant & Toddler Teacher
Little Lights Child Development Center
09.2023 - Current
Front Desk Receptionist
Cambria Hotel Arundel Mills-BWI Airport
08.2022 - 05.2023
High School Diploma -
Tuscarora High School
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