Cashier Team Lead
Power Market
04 2024 - Current
- Communicated with customers and team members to solve problems.
- Restocked and organized merchandise in front lanes.
- Trained team members on cash register operation and cash handling.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Coordinated with other departments to address cross-functional concerns and improve overall store operations efficiency.
- Processed both cash and card purchases and returns.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Developed strong relationships with repeat customers through friendly service interactions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Monitored areas for security issues and safety hazards.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Increased customer loyalty and retention.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
- Quickly and accurately counted drawers at start and end of each shift.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
