Heathcliff Rubio
Community Health Systems, CHS
Clarksville,TN
8
years of professional experience
Results-oriented IT Solutions Specialist experienced in systems management and technical issue resolution. Delivered optimized system performance through strategic risk mitigation, security planning, and quality assurance. Focused on fostering collaboration and providing exceptional support to users and staff.
Work History
Service Desk Representative
1 Year- Diagnosed and resolved IT incidents, ensuring timely restoration of services for end-users.
- Provided technical support for software applications and hardware issues, enhancing user satisfaction.
- Collaborated with cross-functional teams to streamline service desk operations and improve response times.
- Documented troubleshooting procedures and developed knowledge base articles to facilitate staff training.
- Ensured compliance with organizational policies while maintaining high-quality service delivery standards.
SYSTEMS ANALYST
1 Year 8 Months- Resolved incidents involving operating systems, databases, and security access controls to ensure system reliability.
- Troubleshooted program and system malfunctions to restore normal functioning.
- Provided staff and users with assistance solving computer-related problems, such as malfunctions, and program problems.
- Worked with computer systems and programs.
- Coordinated with vendors on hardware and software support issues and necessary upgrades to maintain system performance.
IT MANAGER
1 Year 9 Months- Collaborated with departments to identify IT needs and integrate and secure systems effectively.
- Oversaw daily performance of computer systems and immediately responded to multiple issues to keep systems up and running with 100% efficiency.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Coordinated IT operations to ensure seamless daily business functionality.
- Communicated progress and roadblocks to customers and senior leaders to maintain transparency.
- Communicated regularly with customers concerning data exchange and technology integration.
- Created and terminated user's accounts from start to finish in processing soldiers.
- Customized and repaired technology based on staff requests.
- Provided 20+ IT related training annually.
IT SPECIALIST
1 Year 9 Months- Maintained multiple servers and systems daily to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and input commands to troubleshoot areas.
- Assisted users in resolving technical issues with clear instructions.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Walked individuals through basic troubleshooting tasks.
- Provided technical support for 25+ individuals daily.
IT TECHNICIAN
3 Years 3 Months- Serviced and maintained IT equipment valued at $500,000+.
- Serviced and maintained IT equipment, ensuring optimal performance and reliability for operations.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Monitored server room, wireless network, and server infrastructure to ensure continuous system availability.
- Troubleshot and repaired peripheral devices, minimizing downtime for end-users and maintaining workflow efficiency.
- Configured systems according to prescribed software and hardware frameworks.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Monitored systems in operation and quickly troubleshoot errors.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Linked computers to network and peripheral equipment.
- Connected computers to network infrastructure and peripheral devices to ensure functionality.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
- Network and System Administration, Cyber Security
Skills
Risk mitigation planning
Documentation
Quality assurance
Security planning
Incident Management
Telephone etiquette
Written Communication
Attention to detail
Maintenance
Multitasking
Ticketing experience
Empathy
Remote assistance
Guest relations
Ticketing system experience
Empathy and patience
Remote support
Guest communication
Timeline
Service Desk Representative
Community Health Systems, CHS
06.2025 - 06.2026Read More
SYSTEMS ANALYST
CHS
09.2023 - 05.2025Read More
IT MANAGER
US Army
08.2021 - 05.2023Read More
IT SPECIALIST
US Army
08.2021 - 05.2023Read More
IT TECHNICIAN
US Army
05.2018 - 08.2021Read More
Belton High School
Read More
Some College
from Network and System Administration, Cyber Security
Read More